Shawn Carr
FAIRBANKS,AK
Summary
Dynamic Cable Installation Technician with expertise in cable splicing and troubleshooting, currently at GCI. Proven track record of enhancing installation processes and achieving high customer satisfaction rates. Strong problem-solving skills complemented by professionalism, ensuring efficient service delivery and optimal system performance for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cable Installation Technician
GCI
Fairbanks, AK
03.2022 - Current
- Installed and maintained cable systems, ensuring high-quality service delivery.
- Conducted troubleshooting for cable equipment to resolve connectivity issues efficiently.
- Collaborated with team members to enhance installation processes and reduce downtime.
- Trained new technicians on best practices for safe installations and equipment handling.
- Utilized diagnostic tools to assess system performance and implement necessary repairs.
- Coordinated with clients to schedule installations, providing exceptional customer service.
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
Satellite Installation Technician
Alaska Satellite
Fairbanks, AK
01.2021 - 01.2022
- Installed satellite systems for residential and commercial clients, ensuring optimal signal quality.
- Configured and tested satellite equipment, troubleshooting issues to guarantee functionality.
- Educated customers on system operation and maintenance, enhancing user experience and satisfaction.
- Collaborated with team members to streamline installation processes, reducing time spent on each project.
- Conducted site surveys to assess installation requirements and identify potential challenges.
Satellite Installation Technician
Microcom
Fairbanks, AK
01.2021 - 01.2022
- Maintained accurate records of installations and service calls, improving operational efficiency.
- Mentored junior technicians on best practices for installation techniques and customer interaction.
- Implemented safety protocols during installations, minimizing risk of accidents or equipment damage.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Ensured timely completion of projects by managing work schedules effectively.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
Satellite Installation Technician
Satellite Hub
Fairbanks, AK
01.2018 - 01.2021
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
- Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Configured internet connections, routers and wireless access for devices.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
Education
GED -
None
Fairbanks, AKSkills
- Cable splicing expertise
- Network configuration
- Fiber optic installation
- Signal testing proficiency
- Cable troubleshooting
- Cable installation
- Problem-solving
- Reliability
- Installing equipment
- System repair
- Professionalism
Accomplishments
- Resolved product issue through consumer testing.
- #2 in the state for least amount of roll backs assuring that jobs are complete and done right.
- #1 in the Fairbanks market for customer satesfaction for being friendly and helpful.
Certification
- Fiber splicing Training - 2 years
Timeline
Cable Installation Technician
GCI
03.2022 - Current
Satellite Installation Technician
Alaska Satellite
01.2021 - 01.2022
Satellite Installation Technician
Microcom
01.2021 - 01.2022
Satellite Installation Technician
Satellite Hub
01.2018 - 01.2021
GED -
None