Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Shawn Carter

Rosedale,MD

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

12
12
years of professional experience

Work History

Teller

M&T Bank
Nottingham, MD
10.2023 - Current
  • Delivered exceptional customer service while processing routine transactions accurately.
  • Maintained transaction records to ensure compliance with regulatory standards.
  • Strictly adhered to security protocols for handling cash at teller window.

Store Manager

Shoe Department Encore
White Marsh, MD
02.2020 - 10.2023
  • Planned special promotions and discounts based on market trends to increase sales.
  • Established customer service standards and evaluated staff compliance with those standards.
  • Monitored adherence to safety regulations to ensure alignment with company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

The Avenue
Towson, MD
03.2013 - 09.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

Business

Passaic County Community College
Paterson, NJ

Skills

  • Cash handling and transaction processing
  • Regulatory compliance
  • Customer service and support
  • Record keeping and sales reporting
  • Cash management
  • Goals and performance
  • Payroll management
  • Multitasking and organization
  • POS systems
  • Operations
  • Performance reviews
  • Policies and procedures
  • Store merchandising

Timeline

Teller

M&T Bank
10.2023 - Current

Store Manager

Shoe Department Encore
02.2020 - 10.2023

Store Manager

The Avenue
03.2013 - 09.2020

Business

Passaic County Community College

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Shawn Carter