Shawn Casper
Hampstead,MD
Summary
Dynamic Equipment Sales Specialist and Technical Service Manager with a proven track record at Patterson Dental. Excelled in driving profitable sales growth and managing service operations, leveraging product knowledge expertise and strong negotiation skills. Achieved significant project success by focusing on industry trends and after-sales support, fostering growth and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Equipment Specialist
Patterson Dental
11.2016 - Current
- Drive significant revenue generation by proactively engaging with dental professionals to understand their specific needs and recommending strategic equipment and technology solutions aligned with emerging industry trends
- Proactively identify and capitalize on customer needs and emerging dental industry trends to recommend tailored equipment and technology solutions
- Oversee the successful implementation of new and remodeled dental facilities, developing comprehensive project schedules and diligently tracking milestones to guarantee timely and accurate project delivery
- Expertly evaluate project plans and blueprints, collaborating closely with designers and sub/contractors to conduct thorough work inspections and proactively suggest modifications that improved efficiency/reduced costs/ensured compliance
Technical Service Manager
Patterson Dental
10.2005 - 10.2016
- Directed a high-performing service department, managing daily operations and a team of [Number] employees to ensure seamless service delivery and exceptional customer experiences
- Partnered with leadership to define and execute a local market service strategy that synergized branch and corporate objectives, leading to significant business expansion and the acquisition of new clientele
- Empowered field-based employees through regular guidance and coaching, directly contributing to faster customer service response times, growth in service revenue, and the standardization of best-in-class service practices and streamlined workflows
- Developed and managed comprehensive project plans supporting the entire sales and technical service lifecycle, effectively delegating responsibilities to technical service and operations staff and ensuring accountability for the timely and accurate execution of project deliverables
Education
Associate of Applied Science - Avionics April 1997
United States AirForce
Dover Delaware04-1993
Skills
- Comprehensive Product Portfolio Management
- Strategic Sales Planning
- Proactive Customer Issue Resolution
- Industry trend awareness
- Complex Contract Negotiation & Closure
- CRM Software Proficiency
- Customer-Centricity
- Technical Product Training & Enablement
Accomplishments
- Top 10% Equipment Sales rankings (2023-2025)
- Surpassed sales targets for Capital Equipment by 20%
- Acquired 10 new key accounts, contributing $1,000,000 in annual revenue
- Secured 7 early adopters for Laser and Imaging Technology through effective pre-launch engagement
- Increased average customer spend by 20% through upselling and cross-selling initiatives.
- Oversaw a diverse team of 20 staff members, providing guidance and support to enhance goal setting and productivity
Timeline
Equipment Specialist
Patterson Dental
11.2016 - Current
Technical Service Manager
Patterson Dental
10.2005 - 10.2016
Associate of Applied Science - Avionics April 1997
United States AirForce
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