Shawn Chandler

Customer Service Manager

Harvey Tool Company

Rowley, MA

09.2003 - Current

Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Implemented strategies for streamlining procurement processes resulting in improved efficiency and cost savings.
Managed inventory control systems to track stock levels, deliveries and related information.
Maintained records of all purchases including item descriptions, costs, quantities received.
Monitored inventory levels to ensure availability of products for customers.
Developed relationships with vendors to secure better prices and payment terms.
Negotiated pricing and delivery terms with suppliers.
Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
Resolved any discrepancies between purchase orders and actual receipts of goods or services.
Reviewed purchase orders, contracts and invoices to ensure accuracy.
Assessed trends and inventory usage to provide maximum product coverage for different time frames.
Negotiated with selected suppliers to obtain lowest unit cost.
Analyzed and completed supplier performance reviews, addressing corrective actions.
Worked with suppliers to expedite open purchase orders and shipments in-transit.
Analyzed sales data and market trends to forecast purchasing needs and optimize inventory.