Shawn C. Manley
Eatonton,GA
Summary
Dynamic leader with proven operational oversight and conflict resolution skills, honed across roles from Whataburger to Advantage Behavioral Health Systems. Excelled in enhancing workplace safety and quality control, leveraging Microsoft Office and CareLogic expertise. Demonstrated excellence in collaborative relationship management and proactive customer engagement, ensuring regulatory compliance and superior service delivery. Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
9
9
years of professional experience
Work History
Team Lead
Whataburger
09.2024 - Current
- Supervise and lead up to 20 team members throughout daily tasks and food preparation
- Ensure quality customer service by maintaining Whataburger's quality standards
- Communicate effectively with team members during any difficulties
- Maintain fiscal responsibility and restaurant administration
- ServSafe certified Sept 2024
I.T., Administrative
K.O. Performance Automotive; K.O Performance Trucking
06.2023 - 06.2024
- Managed office by coordinating incoming customers, repair work, invoicing and taking payments
- Assisted mechanics when needed
- Ran errands and parts pick up as needed
- Troubleshooted diagnostic computer systems and all office equipment
- Utilized Quicken and automotive software
- Managed incoming paperwork for completed trucking loads
Emergency Dept., Outpatient, & Remote Radiology Scheduling
Northeast Georgia Health Systems
11.2020 - 06.2023
- Interview patients coming into the emergency room to obtain and complete accurate demographic information
- Ensure that all necessary questionnaires and forms are completed according to pre-determined requirements by government and regulatory agencies
- Enters statistics into system for registration, billing, patient tracking, charge capture, and reconciliation
- Handles data entry in a fast and efficient way to minimize patient wait times
- Interacts extensively with physicians, nurses, and internal customers assuring accurate and effective service
- Interview patients coming into the hospital for outpatient procedures, labs, scans, etc
- When working for outpatient
- Receive phone calls remotely for scheduling all radiology procedures performed at multiple hospitals and locations within the Northeast Georgia family
- Verify insurance and other demographic information for scheduling radiology procedure along with all previous listed duties
Deli
Publix Grocery
Watkinsville, GA
08.2019 - 10.2020
- Responsible for creating sandwiches, preparing platters, stock Grab & Go cases, and more, all while working together to take orders accurately, prepare them quickly, and provide customer service with a smile
- Sell products by providing customers with information needed to make product-related decisions
- Operates cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment
- Assists with other duties as assigned
Administrative Support II
Advantage Behavioral Health Systems
Monroe, GA
06.2016 - 06.2019
- Responsible for maintaining and upkeep of office technology and equipment
- Process orders for office supplies and equipment as well as make management aware of any needs the office may have
- Comply with federal laws under HIPAA in protecting confidential client information
- Ensure all medication logs, payments and distributions are correctly tracked
- Input and track all purchase orders and invoices through MicrolX Cloud
- Process workflow Modules to be approved and signed by upper management
- Responsible for all new client information entered into Carelogic to create charts
- Ensure all charts are routinely checked for compliance issues such as; demographics, consents, and financial affidavits are signed and updated by clients
- Responsible for processing insurance and collect all necessary payments prior to services rendered
- Assisted with trouble shooting office hardware and software issues before going through the chain of operations to submit work orders for more complicated matters
- Worked daily and proficiently with Microsoft Office Suite
- Trained for cultural competency, workplace safety, and workplace violence
- Ensured all new employees are set up at workstations with post IT mapping and shared drives
- Trained new employees on Administrative Support, as well as cross train medical assistants to perform front office staff functions
- Responsible for managing multiple staff schedules and coordinate any changes, as well as schedule any follow up appointments for clients with specific providers
Education
Associates Degree - Networking Specialist
Gwinnett Tech
07.2019
High School -
Loften High School
Gainesville, Florida10.2002
Skills
- Microsoft Office
- Electronic Medical Records
- Experience with CareLogic Software
- Experienced with EPIC Systems
- Operational Oversight
- Work assignment delegation
- Conflict resolution
- Collaborative Relationship Management
- Production monitoring
- Client communication
- Employee training
- Workflow management
- Workplace safety
- Quality control
- Task delegation
- Regulatory compliance
- Detail-Oriented Approach
- Proactive Customer Engagement
- Guidance and Support
References
- Jonathan & Danielle Butler, 328 Thoroughbred Trail, Monroe, GA, 30655, 770-940-0859
- William & Kathy Droze, 7401 Sandstone Court, Navarre, FL, 32566,404-702-1195
- Brock Haas, 403 Crabapple Road, Dahlonega, GA, 30533, 706-973-0469
- Pam Simmons, 1018 High Shoals Dr, Monroe, GA, 30655, 678-635-0287
Professionalreferences
- Jeanine Rogers, 316 N. Broad St., Winder, GA, 30680, 678-468-4761
- Jeannie Johnson, 316 N. Broad St, Winder, GA, 30680, 678-857-7289
- Gayle Morley - Clinical Manager, 834 Hwy 11 S, Monroe, GA, 30655, 770-267-8302
Affiliations
Boating
Video Games
Family Outings
Timeline
Team Lead
Whataburger
09.2024 - Current
I.T., Administrative
K.O. Performance Automotive; K.O Performance Trucking
06.2023 - 06.2024
Emergency Dept., Outpatient, & Remote Radiology Scheduling
Northeast Georgia Health Systems
11.2020 - 06.2023
Deli
Publix Grocery
08.2019 - 10.2020
Administrative Support II
Advantage Behavioral Health Systems
06.2016 - 06.2019
Associates Degree - Networking Specialist
Gwinnett Tech
High School -
Loften High School
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