Shawn Cole
Shelbyville,TN
Summary
Military veteran with expertise in precision and quality assurance. Demonstrated ability to uphold high standards and meticulous attention to detail in fast-paced settings. Transitioning to public service in Shelbyville, committed to applying disciplined methodologies for community enhancement.
Overview
24
24
years of professional experience
Work History
RETAIL SALES MANAGER
Specialty Arms II
Lavergne, TN
11.2012 - Current
- Attracted potential customers through strategic promotions and advertisements.
- Managed customer issues with understanding and courtesy to foster loyalty.
- Demonstrated technical selling skills and extensive product knowledge during interactions.
- Ensured accurate completion and filing of paperwork as required.
- Successfully managed crowds during high-demand sales events to enhance customer experience.
- Developed reputation for prompt, efficient service while maintaining high accuracy levels.
- Placed supply orders for store inventory to ensure availability.
CONDITION MONITORING ANALYST
Thompson Cat
Lavergne, TN
11.2018 - 12.2019
- Monitored running conditions of all machinery to ensure optimal performance.
- Developed preventative maintenance plan based on analyzed data.
- Scheduled routine maintenance to minimize downtime and extend equipment life.
- Updated maintenance logs to maintain accurate records and compliance.
- Notified customers of critical function data to facilitate timely decision-making.
- Implemented strategies to automate organizational processes, enhancing efficiency.
- Analyzed large datasets using statistical methods to inform business decisions.
- Identified areas for improvement, guiding decision-makers in necessary changes.
HELPDESK NCOIC
TN Army National Guard
Nashville, TN
07.2011 - 08.2012
- Supervised four-member team supporting over 1,200 users in Windows 7 Enterprise environment.
- Monitored employee performance and conducted evaluations at 30, 60, and 90-day intervals.
- Created user accounts and mailboxes in Active Directory across three enclaves.
- Troubleshot network connectivity, Outlook Exchange, hardware, software, and Cisco IP phone issues.
- Generated weekly and monthly reports based on Remedy statistics.
- Supported migration from Windows XP to Windows 7 by reimaging over 100 laptops and workstations.
- Executed basic troubleshooting, including password resets, account unlocks, and printer configurations.
EMERGENCY OPERATIONS CENTER TECHNICIAN
Tennessee Army National Guard , Joint Force Headquarters
Nashville, TN
02.2009 - 02.2010
- Facilitated daily operations of Joint Operations Center to enhance responsiveness.
- Managed incoming calls from federal and state authorities, documenting critical information.
- Contributed as a member of emergency response team for federal, state, and public operations.
- Analyzed data from diverse sources to identify normal and abnormal conditions in the area.
- Oversaw COMSEC information management, including receipt, inventory, storage, and destruction.
- Executed various tasks to support operational efficiency.
ASSEMBLER
Barrett Manufacturing
Murfreesboro, TN
08.2006 - 03.2008
- Assembled complete series of weapon systems.
- Executed quality control and troubleshooting tasks to ensure reliability.
- Conducted final machining of common weapon parts to meet specifications.
- Accomplished final metal preparation tasks, including sandblasting and Parkerizing.
SERVICE
MEMBER, United States Military
06.2001 - 01.2006
- Completed two active duty tours in Iraq and one tour in Afghanistan.
- Operated various machinery and equipment according to safety guidelines.
- Executed routine maintenance and repair tasks to ensure optimal functionality.
- Collaborated with cross-functional teams to achieve operational goals.
- Managed time effectively to meet deadlines and complete tasks punctually.
- Performed day-to-day duties with accuracy and efficiency.
Skills
- Fertilizer application and pest control
- Snow removal and outdoor lighting
- Parking lot upkeep
- Sanitation and health regulations
- Equipment maintenance and quality control
- Chemical handling and supply restocking
- Time management and attention to detail
- Team collaboration and problem solving
References
References available upon request.
Timeline
CONDITION MONITORING ANALYST
Thompson Cat
11.2018 - 12.2019
RETAIL SALES MANAGER
Specialty Arms II
11.2012 - Current
HELPDESK NCOIC
TN Army National Guard
07.2011 - 08.2012
EMERGENCY OPERATIONS CENTER TECHNICIAN
Tennessee Army National Guard , Joint Force Headquarters
02.2009 - 02.2010
ASSEMBLER
Barrett Manufacturing
08.2006 - 03.2008
SERVICE
MEMBER, United States Military
06.2001 - 01.2006
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