Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

Shawn Collins

Rancho Cucamonga,CA

Summary

Hands-on Regional Operations Manager leveraging a proven track record of success in driving operational excellence, optimizing portfolio performance, and leading high-performing teams to achieve strategic objectives. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Regional Operations Manager of California

HomeRiver Group
10.2018 - Current
  • Oversaw operational performance of 2026 units over diverse portfolio of residential, commercial and multi family properties spanning northern and southern California.
  • Led weekly meetings with local staff and COE department heads to review progress, address challenges and drive each market to meet and exceed KPI expectations.
  • Proven Team Leader focused on Staff Development. Promoted future leaders including our regional BDM, two Sr. Property Managers and administrative leads.
  • Collaborated with corporate departments, including finance, legal, and human resources, to support organizational initiatives and achieve company-wide objectives.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations and overall customer service experience of our clients.
  • Technology Integration and Process Improvement. Successfully centralized two markets with minimal impact. Was asked to collaborate and share best practices with transitions team to help prepare other market leaders.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Collaborated with BDM teams to develop strategies for increasing market share and revenue growth.
  • Strong understanding of financial reporting and accounting practices enabling me to quickly locate and solve complex issues.

General Manager, Senior Property Manager

HomePointe Property Management
11.2005 - 11.2018
  • Portfolio Management: Oversee management of portfolio of residential, commercial, and mixed-use properties, ensuring adherence to company policies, procedures, and industry best practices.
    Monitor market trends, competitive properties, and economic factors to identify opportunities for growth and mitigate risks.
  • Growth and new business. Personally reached and exceeded new business goals by sourcing and onboarding over 400 new units.
  • Financial Management: Ensure timely and accurate rent collection, lease renewals, and invoicing processes.
  • Tenant Relations: Foster positive relationships with tenants, addressing inquiries, concerns, and maintenance requests in timely and professional manner.
    Oversee leasing process, including tenant screening, lease negotiations, and occupancy management.
  • Maintenance and Operations: Supervise property maintenance activities, including routine inspections, repairs, and preventative maintenance programs.
    Manage vendor relationships, negotiate contracts, and ensure quality service delivery within budgetary constraints.
    Implement sustainable practices and initiatives to improve property efficiency and reduce environmental impact.
  • Team Leadership: Lead and mentor for team of property managers, leasing agents, maintenance staff, and administrative personnel.
    Provide guidance, training, and performance feedback to ensure high levels of productivity, professionalism, and customer service.
    Foster collaborative and inclusive work environment that promotes teamwork, innovation, and continuous improvement.

Skills

  • 23 Years Experience Real Estate Operations Management
  • Effective Conflict Resolution Skills while providing high level client care
  • Team Leadership and Development
  • Strategic Planning and Execution of Corporate Goals
  • Financial Analysis and Budgeting
  • New Business Development & Growth Strategies
  • Regulatory Compliance and Risk Management
  • Technology Integration and Process Improvement
  • Friendly, Positive Attitude
  • Analytical and Critical Thinking
  • Calm Under Pressure

Certification

  • Licensed real estate professional for 18 years and currently hold a California Real Estate Broker License
  • [Area of certification] Training - [Timeframe]

Accomplishments

  • NARPM Chapter President 2014-2016
  • Vote NARPM chapter Member of the Year 3 years
  • Served on several national and local committees through NARPM
  • Served on local Sacramento Association of Realtors committees.


Timeline

Regional Operations Manager of California

HomeRiver Group
10.2018 - Current

General Manager, Senior Property Manager

HomePointe Property Management
11.2005 - 11.2018

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Shawn Collins