Summary
Overview
Work History
Education
Skills
Affiliations
References
Additional Information
Languages
References
Timeline
Generic
Shawn Collins

Shawn Collins

Los Angeles,USA

Summary

Dynamic HR professional with extensive experience at Netflix, specializing in employee experience, people operations, performance management, and employee relations. Proven track record in optimizing onboarding processes and enhancing team collaboration, resulting in improved employee satisfaction. Adept at leveraging HRIS administration and conflict resolution to drive organizational success and foster a high-performance culture.

Overview

11
11
years of professional experience

Work History

JR. HRBP (Stretch Assignment)

Netflix, Inc.
Burbank, California
06.2023 - Current
  • Assisted the HR Business Partner in developing and implementing HR strategies, programs, and initiatives, such as talent development, performance management, and succession planning, while ensuring compliance.e
  • Participated in employee relations activities, including assisting with conflict resolution, and conducting employee surveys.
  • Assisted in the implementation and maintenance of HRIS systems, ensuring accurate and up-to-date employee records, provided administrative support, maintained employee records, and coordinated HR projects and activities.
  • Provided administrative support, maintained employee records, and coordinated HR projects and activities.
  • Developed strong organizational and time management skills by completing multiple tasks simultaneously.
  • Gained experience, exposure, and knowledge of career-specific procedures and systems.
  • Conducted thorough employee relations investigations for 'High touch' situations to ensure a fair outcome and maintain a positive work environment.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Coached managers on best practices for effective management of their teams.
  • Planned and executed special events such as holiday parties for employees.
  • Represented the organization at job fairs or other recruiting events in order to attract top talent.
  • Provided guidance on labor relations matters such as collective bargaining agreements and union negotiations.

Senior Employee Services/ People Operations Generalist

Netflix, Inc.
Burbank, California
04.2021 - Current
  • Collaborated with senior leadership to develop and execute HR strategies that align with Netflix's overall business objectives and foster a high-performance culture.
  • Created a seamless offboarding process by implementing automation and collaborating with cross-functional partner teams throughout the studio for a more streamlined workflow, which led to a reduction in wrongful termination pay.
  • Own and oversee the onboarding and offboarding process from start to finish for the animation studio's US and Canada employee population.
  • Interviewed job applicants to obtain information on work history, education, or skills.
  • Serve as a trusted advisor to employees and managers, handling complex employee relations matters, providing guidance, and ensuring fair and consistent application of policies and procedures.
  • Partnered directly with recruiting teams to attract top talent, participated in the interview process, and ensured a seamless onboarding and offboarding experience for all Netflix Animation hires, facilitating their integration into the organization and providing exceptional support throughout their employment lifecycle with the company.
  • Collaborate with the compensation team to ensure competitive and equitable compensation practices and oversee benefits programs, ensuring they align with employee needs and industry trends.
  • Employee development: Design and implement learning and development initiatives, including training programs, coaching, and mentorship opportunities, to enhance employee skills and promote career growth.
  • Stayed updated on employment laws and regulations, ensuring HR policies and practices, including employee packets/handbooks, were compliant and provided guidance to managers and employees on HR-related matters.
  • Utilize HR data and analytics to identify trends, generate insights, and recommend data-driven solutions to improve HR processes, enhance employee experience, and drive business outcomes.
  • Co-chair of the Black Employee Resource Group (ERG): Drive initiatives by putting together events that foster and promote a diverse, equitable, and inclusive workplace, working closely with other ERGs (Employee Resource Groups), and partnering with leaders to promote a culture of belonging within the studio.
  • Lead the onboarding presentation/experience for new hires every week.
  • Prepared and modified job descriptions, partnered with the recruiting team, and initiated or supported the compensation market data analysis.
  • Created and owned communication toward stakeholders and the broader Netflix Animation Studio team.
  • Collaborating with cross-functional teams such as Legal, Engineering, Technology, Talent Acquisition, Immigration, and Diligence, as well as HR, to identify gaps in process, tooling, and employee experience, and lead the way in identifying solutions and implementing change.
  • Created, maintained, and distributed the onboarding and offboarding communications for studio new hires on a weekly basis.

Executive Resolutions Analyst

Wells Fargo Finacial Corp
Shoreview, MN
12.2020 - 04.2021
  • Spearheaded innovative strategies by developing and implementing cutting-edge methodologies to improve resolution processes, ensuring optimal efficiency and accuracy.
  • Drove process optimization, which led to Identifying areas of improvement within the executive resolution framework and streamlining workflows, resulting in enhanced productivity and reduced turnaround times.
  • Foster cross-functional collaboration with various teams, including legal, compliance, and operations, to ensure seamless resolutions and alignment of multiple projects and objectives.
  • Proactively identify risks by conducting thorough risk assessments and implementing proactive measures to mitigate potential disruptions or bottlenecks within day-to-day framework and procedures.
  • Leverage technology advancements by staying up-to-date with emerging technologies and leveraging automation tools to optimize efficiency while also minimizing manual effort and maximizing productivity.
  • Ensured regulatory compliance by keeping informed about relevant industry regulations and developments, which led to mitigating any potential legal or regulatory risks.
  • Collaborate with colleagues to create a supportive and inclusive work culture; Advocated and led knowledge-sharing training and continuous learning among executive resolution teams.
  • Built and maintained strong relationships with stakeholders, clients, and internal and external partners, fostered effective communication, and collaborated with different teams on multiple occasions for successful outcomes.

Human Resources Administrative Specialist

US Bank Financial Corp
Robbinsdale, MN
01.2020 - 12.2020
  • Developed, wrote, and maintained a detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Provided guidance on payroll, benefits, and other HR matters to staff members.
  • Maintained and updated employee records to support accuracy and compliance.
  • Successfully addressed and services employment-related questions and resolved issues for over 70000 employees.
  • Served as a resource for questions about benefits packages, vacation time accrual, and other employment-related inquiries.
  • Managed onboarding process for new employees, including orientation and training.
  • Conducted exit interviews upon request of departing employees to understand reasons for leaving the organization.

Human Resources Intern

TMI Coatings, Inc
Eagan, MN
01.2019 - 01.2020
  • Preparing and updating employment records related to hiring, transferring, promoting, and terminating.
  • Explaining human resources policies, procedures, laws, and standards to new and existing employees.
  • Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
  • Addressing any employment relations issues, such as work complaints and harassment allegations.
  • Overseeing the hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.
  • Recruited and hired over 105 office and field workers.
  • Maintained confidential records of personnel information in accordance with company guidelines.
  • Provided administrative support to the Human Resources department, including filing, data entry, and record keeping.
  • Reviewed resumes for potential candidates according to established criteria.
  • Organized recruitment events and assisted with candidate interviews.
  • Supported leaders on projects to enhance efficiency and effectiveness of organization.
  • Processed data and paperwork for new hires, employee changes, and I-9 verifications.
  • Collaborated with HR team to assist in recognition events, engagement activities, and employee communications.
  • Assisted in development of HR policies and procedures, ensuring alignment with organizational goals.

Customer Service Coordinator

Capital One Financial Corp
St cloud, MN
09.2016 - 01.2019
  • Answer incoming calls and market our banking products to new and existing customers.
  • Meeting sales targets set by the department each month.
  • Keep up to date with all product changes and features.
  • Explain essential account setup procedures.
  • Explain essential security questions.
  • Uphold and explain key Customer guarantees.
  • Efficiently and effectively adhere to all scheduled work activities.
  • Provide regular feedback from our Customers.
  • Accomplishments - 1 year with no bcb (business critical behavior) mistakes.
  • Perfect attendance.
  • 10 perfect call recognitions in 6 months.
  • Responded promptly to emails from customers regarding their orders or inquiries.
  • Provided timely follow-up to ensure customer satisfaction with services provided.
  • Utilized interpersonal and conflict resolution skills to resolve customer disputes efficiently.
  • Provided training sessions for new hires on how to handle customer inquiries effectively.
  • Ensured compliance with company policies and procedures when dealing with customer requests.
  • Created reports on customer inquiries, sales activities, revenue numbers, returns, and exchange data.

Sales Associate Team Leader

General Nutrition Center
St Cloud, Minnesota
11.2013 - 08.2016
  • Receive, check, and shelve merchandise; keep the store clean and uncluttered.
  • Complete customer transactions using the POS register system.
  • Open and close the store and drop off bank deposits.
  • Accomplishments- Sales associate of the year x 2.
  • Collaborated with other departments within the organization to ensure smooth operations throughout the store.
  • Assisted in recruiting new sales team members by conducting interviews and making hiring decisions.
  • Motivated and encouraged the team to meet daily, weekly, monthly, and quarterly goals.

Education

Bachelor of Science - Interdepartmental Communications Studies

St Cloud State University
Saint Cloud, MN
05.2020

High School Diploma -

Rochester John Marshall High School
Rochester, MN
06.2013

Skills

  • Employee relations
  • Performance management
  • HRIS administration
  • Onboarding processes
  • Offboarding processes
  • Regulatory compliance
  • Team collaboration
  • HRIS management
  • Problem resolution
  • Fostering Positive Cross-functional partnerships
  • Data analysis
  • Conflict resolution
  • Employee coaching
  • Communication skills
  • Multitasking Abilities
  • Analytical and critical thinking

Affiliations

  • Workday(8 years)
  • Microsoft Office Suite(10 years)
  • Google Suite(6 years)
  • People Soft(2 years)
  • Kronos(2 years)
  • ADP (2 years)
  • Servicenow (4 years)
  • Zendesk (3 years)
  • Eightfold (2years)
  • Lever(3 years)
  • Slack(5 years)
  • Bamboo(2 years)
  • DocuSign(5 years)
  • Asana(3 years)

References

References available upon request

Additional Information

The Polar Bear Plunge, 2015-2017, Highway Clean Up, 2015-2017, Toys for Toddlers, 2015-2017, Reduced employee turnover by 10%., Defensive line captain and linemen of the year (High School Football 2012)., Offensive player of the year (High School Football 2012)., Venerable Dean/Vice President of my fraternity (2015-2016)., Academic scholar of the year (2014)., Mentor of the year (2017)., Organized the re-charter of AKA fraternity chapter at the University of Minnesota (2017).

Languages

English
Full Professional

References

References available upon request.

Timeline

JR. HRBP (Stretch Assignment)

Netflix, Inc.
06.2023 - Current

Senior Employee Services/ People Operations Generalist

Netflix, Inc.
04.2021 - Current

Executive Resolutions Analyst

Wells Fargo Finacial Corp
12.2020 - 04.2021

Human Resources Administrative Specialist

US Bank Financial Corp
01.2020 - 12.2020

Human Resources Intern

TMI Coatings, Inc
01.2019 - 01.2020

Customer Service Coordinator

Capital One Financial Corp
09.2016 - 01.2019

Sales Associate Team Leader

General Nutrition Center
11.2013 - 08.2016

Bachelor of Science - Interdepartmental Communications Studies

St Cloud State University

High School Diploma -

Rochester John Marshall High School

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