Shawn Conners

• Responsible for overseeing and directing the staff and daily operations.
• Manage customer relationships, estimate projects, and oversee the successful execution of assigned projects.
• Ensure the delivery of exceptional customer service, achievement of sales and productivity goals, and the development of strong business relationships within the community.
• Play a key role in driving business growth and employee development.
• Drive revenue growth, provide excellent customer service, and build strong networks within the market
• Perform service work as well as project work, ensure customer satisfaction, to achieve annual revenue goals
• Monitor resource utilization, expenses, and payroll to inform profitability management and decision-making.
• Attract, retain and develop top talent to enhance team performance.
• Recognize and reward performance to motivate continued success.
• Oversee daily, weekly and monthly business reporting and leverage information to optimize forecasting and future business plans.
• Support site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintain a professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruit, interview, and hire employees, and implement a program to promote positive feedback and engagement.
• Establish team priorities, maintain schedules, and monitor performance.
• Control resources and assets for department activities to comply with industry standards and government regulations.
• Train personnel in equipment maintenance and enforce participation in exercises focused on developing key skills.
• Cultivate a culture of open communication, collaboration, and shared accountability for business success.
• Successfully manage budgets and allocate resources to maximize productivity and profitability.
• Evaluate employee performance and convey constructive feedback to improve skills.
• Assist in organizing and overseeing assignments to drive operational excellence.
• Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
• Define clear targets and objectives and communicate to other team members.
• Develop and implement strategic plans to drive growth within the local market.
• Identify and pursue new business opportunities and partnerships to increase market share through our service, large project, and advanced services lines.
• Champion and coordination of the internal initiation phase of the project life cycle.
• Lead initiatives to enhance Penhall Company’s brand awareness and reputation in the community.
• Full P&L responsibility, including budgeting, forecasting, and financial reporting.
• Analyze financial performance and implement strategies to maximize profitability and cost-efficiency.
• Ensure branch operations are aligned with company financial objectives and guidelines.
• Lead, mentor, and develop employees with a focus on safety, training, skill enhancement, and career progression.
• Create a positive, engaging workplace culture that encourages teamwork and high performance.
• Exhibit strong emotional intelligence to effectively manage, motivate, and inspire the branch team.
• Build and maintain relationships with key customers, suppliers, and community partners.
• Engage in community events, trade shows, and networking opportunities.
• Ensure customer satisfaction by delivering quality service and addressing customer needs promptly.
• Collaborate with regional leadership, business development, safety, and operational teams to align branch activities with company goals.
• Promote a culture of teamwork within the branch and across the organization, leveraging internal resources to meet business objectives.
• Conduct regular staff meetings to clearly communicate goals and objectives.
• Provide guidance and leadership to enable staff to meet these goals.
• Committed to regular job-site visits and completes required documentation.
• Identify training needs and opportunities for staff development.
• Develop and implement plans to meet those needs.
• Estimate and prepare proposals for assigned projects.
• Communicate known project hazards, risk
• Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications.
• Grew annual sales volume from $575k to $1.9M
• Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.
• Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently.
• Provide consistent follow-up and communication with clients throughout the project lifecycle.
• Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects.
• Foster and develop partnerships that lead to revenue growth and increased market share for Penhall Company.
• Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives.
• Communicate project progress, potential issues, and client feedback to relevant stakeholders.
• Collaborate with internal teams to ensure projects are completed efficiently and to the client’s satisfaction.
• Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships.
• Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals.
• Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities.
• Participate in community and industry events to increase brand awareness and establish relationships as a trusted service provider.

• Opened a new location and implemented successful operations strategies to maximize business success.
• Drove continued growth, increasing sales from %575K to $1.9M over a 3-year period.
• across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
• Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained friendly and professional customer interactions.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
• Attracted, retained and developed top talent to enhance team performance.
• Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
• Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Established team priorities, maintained schedules and monitored performance.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Complied with established internal controls and policies.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed senior-level personnel working in marketing and sales capacities.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Boosted brand growth by devising strategic network and marketing tactics.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Estimate and prepare proposals for assigned projects.
• Communicate known project hazards, risk
• Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications.
• Handle service or "Come Do" work as required, responding promptly to customer needs.
• Annual sales volume goal for Account Manager will be $3M - $5M+.
• Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.
• Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently.
• Provide consistent follow-up and communication with clients throughout the project lifecycle.
• Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects.
• Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives.
• Communicate project progress, potential issues, and client feedback to relevant stakeholders.
• Collaborate with internal teams to ensure projects are completed efficiently and to the client’s satisfaction.
• Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships.
• Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals.

· Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities.

· Participate in community and industry events to increase brand awareness and establish Penhall Company as a trusted service provider.

· Perform additional duties as assigned by the Branch Manager or other leadership.

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Set and achieved company defined sales goals.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Built relationships with customers and community to promote long term business growth.
• Contributed to event marketing, sales and brand promotion.

• Handled inbound calls to assist in identifying client needs.
• Coordinate the routing and dispatching of trucks.
• Cold calling current and former customers to generate new business.
• Assisted the Service Department with the dispatch of Technicians and parts orders.
• Selected correct products based on customer needs, product specifications, and applicable regulations.
• Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Kept detailed records of daily activities through online customer database.
• Developed, maintained and utilized diverse client base.
• Met existing customers to review current services and expand sales opportunities.
• Consulted with businesses to supply accurate product and service information.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Built relationships with customers and community to promote long term business growth.

• Developed and maintained customer relationships to generate sales.
• Generated and developed new customer accounts.
• Assisted with Accounts Receivable Collections.
• Coordinated delivery and pick-up of equipment.
• Maintained current knowledge of evolving changes in the marketplace.
• Presented a professional image consistent with the company's brand values.
• Met with customers to discuss and ascertain needs, tailored solutions, and close deals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Gained customer trust and confidence by demonstrating a professional demeanor.
• Developed and maintained strong working relationships with professionals within the assigned territory.
• Contributed to event marketing, sales, and brand promotion.
• Selected correct products based on customer needs, product specifications, and applicable regulations.
• Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Built relationships with customers and the community to promote long-term business growth.
• Met existing customers to review current services and expand sales opportunities.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Attended monthly sales meetings and quarterly sales trainings.
• Trained new employees on customer service, money handling, and organizing strategies.

• Routed and dispatched trucks for maximum productivity.
• Generated all invoices and statements.
• Handled Accounts Receivable.
• Dealt with Contractors to ensure continued customer satisfaction.
• Screened potential applicants and maintained HR paperwork.
• Increased gross sales by 45%.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Increased profit by streamlining operations.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring and training of team members.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.

• Assisted clients to identify proper equipment and tools for their projects and site work.
• Coordinated delivery and pick-up of equipment.
• Supervised service and maintenance of equipment.
• Facilitated ordering and researching necessary parts for required repairs.
• Purchased, priced, and merchandised the sales floor.
• Increased gross sales by 50%.
• Developed and maintained relationships with customers, external vendors, and suppliers.
• Reported issues to higher management promptly and with great detail.
• Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.