Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Cook

Farmington,AR

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience

Work History

Patient Safety Sitter/ Nurse Assistant

Washington Regional Hospital
Fayetteville, AR
12.2021 - Current
  • Monitor patient's safety and well-being, providing support and assistance as needed.
  • Ensure that the patient is not at risk of harm or injury in any way.
  • Provide companionship, comfort, and emotional support to patients.
  • Assist with activities of daily living such as eating, bathing, dressing, grooming, ambulation and toileting.
  • Observe patient behavior, document changes in condition and report observations to appropriate personnel.
  • Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
  • Assist nursing staff with procedures related to patient care including vital signs monitoring and specimen collection.
  • Communicate effectively with patients, families and healthcare professionals regarding the status of the patient's health condition.
  • Document all interactions with patients accurately in accordance with hospital policies and procedures.
  • Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
  • Remain alert at all times when caring for a confused or disoriented individual who may be prone to wandering off.

Front of House Management

AQ Chicken House
Springdale, AR
12.2020 - 12.2021
  • Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
  • Facilitated communication between performers, theater management, front-of-house staff, and patrons.
  • Collaborated with management team to create a comprehensive Front of House training program.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Identified potential problems that could impact front-of-house operations efficiency.
  • Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
  • Organized and facilitated weekly meetings with Front of House staff to review operational procedures.
  • Conducted weekly meetings with front-of-house staff to review policies and procedures.
  • Worked closely with other departments such as front-of-house staff to ensure smooth service during peak hours.
  • Established relationships with vendors providing products used in the restaurant's front of house operations.
  • Collaborated with chefs on menu changes or additions so that front-of-house staff were adequately informed.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked closely with front-of-house personnel to ensure smooth transitions between courses during meal service.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Worked closely with front-of-house staff to ensure timely delivery of dishes.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Ensured smooth and efficient operations of the front-of-house team by providing guidance and support to staff members.
  • Managed inventory levels of supplies used by front desk staff or housekeeping teams.
  • Assisted in the management of front desk operations, including greeting visitors and ensuring that all inquiries were answered promptly.
  • Collaborated with front-of-house staff to coordinate ticket sales and seating arrangements.
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Greeted and welcomed guests to the front of house area.
  • Supervised a team of 10 front-of-house staff to ensure quality customer service.
  • Assisted front-of-house staff during peak hours by providing support when needed.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
  • Managed front-of-house operations including seating guests, answering phones, taking orders.

Substitute Teacher

Sub Teach USA
Fayetteville, AR
09.2006 - 02.2020
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Collaborated with other teachers to ensure student success.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Monitored student progress throughout the day.
  • Encouraged positive behavior among students through effective communication techniques.
  • Ensured that each student had access to appropriate materials and resources.
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Established and enforced rules for behavior and procedures to maintain order among students.

Caregiver / Observer for Adolescent Females

Perimeter Behavioral and Healthcare
Springdale, AR
10.2017 - 12.2019
  • Assisted adolescent females with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for adolescent females by engaging in conversation and participating in recreational activities.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs, furniture, sharp items, potential ligatures that could cause harm to individuals and or others.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Helped maintain a calm and safe environment
  • Observed each client and documented required paperwork in real time

Special Education Paraprofessional

Gentry Highschool
Gentry, AR
08.2012 - 05.2013
  • Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
  • Maintained records of student progress and communicated results to parents and other school personnel.
  • Administered assessments as directed by teachers or other school personnel.
  • Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
  • Encouraged independent thinking, problem solving, and self-advocacy skills among students.
  • Facilitated communication between home and school by providing information about student progress and activities at school.
  • Organized instructional materials for use in the classroom setting.
  • Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
  • Supervised students during lunch periods, recesses, field trips., ensuring their safety at all times.
  • Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
  • Provided feedback on how well a student is progressing towards meeting their IEP goals.
  • Implemented behavior management strategies designed by special education staff members.
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.
  • Attended professional development sessions related to working with special education populations.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Managed class of special education students in absence of lead teacher.
  • Instructed small groups of students in alphabet, shapes and color recognition.
  • Advised instructor on student behavior or issues requiring immediate attention.
  • Met one-on-one with autism students and implemented targeted behavioral plans.
  • Provided supplemental supervision in classrooms, schoolyards and cafeterias.
  • Evaluated student needs to provide helpful resources and support.
  • Prepared handouts, study materials and other teaching aids.
  • Provided disabled students with assistive devices and supportive technology.
  • Maintained attendance records and documented class activity.
  • Set up and assisted with audiovisual equipment operation.

Bartender

Applebee's restaurant and grill
Springdale, AR
10.2007 - 11.2012
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored bar inventory and promptly restocked low items before depletion.

Childcare Provider

Home Daycare Center
Springdale, AR
08.1997 - 07.2006
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Observed children's behavior and development, communicate information with parents.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Planned field trips to local parks, libraries and other educational places.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Implemented discipline strategies when needed while ensuring the safety of all students.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

Education

Some College (No Degree) -

NorthWest Arkansas Community College
Bentonville, AR

Skills

  • Patient Monitoring
  • De-Escalation Techniques
  • Medical terminology knowledge
  • Basic Life Support
  • Critical Thinking
  • Active Listening
  • Adaptability
  • Time management abilities
  • Goal Setting
  • Attention to Detail
  • Customer Service
  • Interpersonal Skills
  • Self Motivation
  • Effective Communication
  • Message Delivery
  • Team building
  • Written Communication
  • Activities of Daily Living ADL Assistance
  • Problem-solving abilities
  • Continuous Improvement

Timeline

Patient Safety Sitter/ Nurse Assistant

Washington Regional Hospital
12.2021 - Current

Front of House Management

AQ Chicken House
12.2020 - 12.2021

Caregiver / Observer for Adolescent Females

Perimeter Behavioral and Healthcare
10.2017 - 12.2019

Special Education Paraprofessional

Gentry Highschool
08.2012 - 05.2013

Bartender

Applebee's restaurant and grill
10.2007 - 11.2012

Substitute Teacher

Sub Teach USA
09.2006 - 02.2020

Childcare Provider

Home Daycare Center
08.1997 - 07.2006

Some College (No Degree) -

NorthWest Arkansas Community College

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Shawn Cook