Shawn Corera
Frederick,MD
Summary
Experienced Office Management and Administration Professional with Over 10 year's of experience optimizing productivity, efficiency, and service quality across various environments. Organized and charismatic Banker with more than 5 years of experience anticipating customer needs and bringing in millions of dollars in assets. Dedicated to superior customer service and relationship management. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy highly accurate and efficient in data entry and general operations.
Overview
24
24
years of professional experience
Work History
Accounts Payable Specialist
Ruppert & Company
07.2021 - Current
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
AV Technician
Groove Entertainment
01.2013 - 06.2023
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Assisted in event lighting & programming.
- Assisted with Audio & backline, TV Screens, LED Walls & Projectors
Universal Banker
M&T Bank
07.2021 - 07.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources
Universal Banker
PNC Bank Damascus
04.2018 - 07.2021
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities
- Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
- Collaborates with ecosystem partners to grow customer's share of wallet
- Positions PNC solutions to drive new revenue and customer loyalty
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
- Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
- Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
- Demonstrates a heightened scrutiny to identify and avoid loss
- Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner
- Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
Front Office Operations Manager
Country Inn & Suites By Radisson FREDERICK
01.2018 - 04.2018
- Managing and training the Front Office staff
- Ensuring the front desk provides a professional and friendly service for all guests
- Dealing with guests billing issues to satisfactory
- Schedule staff shifts
- Monitor stock and order office & brand supplies
- Ensure company's policies and security requirements are met
Front Office Supervisor/Manager
Radisson Hotel Washington DC
08.2012 - 01.2018
- Produced excellent customer service scores and well trained staff by focusing on management from the lobby
- Led the rollout of new Radisson brand initiatives, including FOH training, and ensured compliance
- Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals
- Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility
- Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner
- Supervised a staff of 10 guest service employee
- Ensured all employees were properly trained, knowledgeable and provided excellent guest service
- Assisted with the daily administrative duties of the hotel.
Front Desk Agent
Crown Plaza Hotel
07.2007 - 08.2012
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
- Reconcile all daily accounting data, both manual and computerized
- Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing
- Recognized for ability to handle and resolve confrontational guest situations
- Provided excellent customer service, tourism information and completed end of shift reports
- Read through logs to determine day's events in order to best accommodate all guests
Accounts Executive
Educational Funding Company
03.2003 - 08.2007
- Managed the call center & daily billing for students
- Accounts & new student Data Entry
- Communicated daily with clients and students
- Processing Credit Card & EFT payments daily
- Managed the day-to-day operations for all client accounts
- This ranged from 4-10 accounts at one time.
Teller/Customer Service Representative
HSBC Global Service Center Colombo Sri Jayawardenepura
01.2000 - 01.2002
- Greeted customers at arrival
- Processed withdrawals, deposits, loan paymentsand account look ups for clients
- Assisted clients in both the drive throughand counter areas
- Balanced cash drawer at shift beginning andending
- Performed all duties as assigned by management
- Answeredquestions for customers and escalated complex ones to head teller
- Worked well in a fast-paced big bankenvironment
- Made all sales goals and processedtransactions with high accuracy
- Minimized customer wait times
- Treated all customers with professionalismat all times
Education
No Degree - Business Management
Montgomery College
Rockville, MDSkills
- Extensive knowledge of
- Front Office management
- Customer Service
- Finance and Banking
- Fraud Prevention and Risk Management
- Relationship building
- Account Management
- Loan Processing
- Training and Mentoring
- Highly detail-focused
- Knowledgeable & Friendly
- Scheduling
- Detailed focused
- Multi tasker
- Professional
- Energetic
Timeline
Accounts Payable Specialist
Ruppert & Company
07.2021 - Current
Universal Banker
M&T Bank
07.2021 - 07.2022
Universal Banker
PNC Bank Damascus
04.2018 - 07.2021
Front Office Operations Manager
Country Inn & Suites By Radisson FREDERICK
01.2018 - 04.2018
AV Technician
Groove Entertainment
01.2013 - 06.2023
Front Office Supervisor/Manager
Radisson Hotel Washington DC
08.2012 - 01.2018
Front Desk Agent
Crown Plaza Hotel
07.2007 - 08.2012
Accounts Executive
Educational Funding Company
03.2003 - 08.2007
Teller/Customer Service Representative
HSBC Global Service Center Colombo Sri Jayawardenepura
01.2000 - 01.2002
No Degree - Business Management
Montgomery College
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