Shawn Cortez
Katy,TX
Summary
I started as a receptionist at VEG and slowly worked my way as a hospital assistant because I was starting to show great interest with animal care. As a hospital assistant I would clean, restock, restrain, and help my team however they needed me. I have four dogs myself so being in the back with the nurses helped me learn a lot at VEG. From hospital assistant I became a Veterinary assistant. I was able to triage most cases on my own all from learning from my fellow peers. I learned to draw blood, place IVC, run lab work, discharge patients with medication, set up and break down sx, etc. I'm obviously not as good as my fellow techs who have been in the field for years and actually went to school for this but i make up for it with hard work and my willingness to learn new things everyday.
Overview
14
14
years of professional experience
Work History
Veterinary Assistant
Veterinary Emergency Group
10.2021 - 09.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Groomed and bathed animals to maintain hygiene and appearance.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Followed safety protocols for handling animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Collected and processed samples for laboratory testing.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Performed testing and completed blood counts.
Barista Shift Supervisor
Starbucks
04.2010 - 01.2017
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored food inventory and supplies to prevent waste.
Education
No Degree - Occupational Therapy
Lonestar Cy-Fair
Cypress, TX06.2016
Skills
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
- Euthanasia Assistance
- Animal Grooming
- Reception duties
- Intravenous catheterization
- Tick Removal
- Patient bathing
- Lab operations
- Multitasking
- Active Listening
- Basic Animal Care
- Veterinarian Assistance
- Specimen Collection
- Team building
Accomplishments
CPR Recovery certified.
Hobbies
I love spending time with my four dogs, I also like to draw.
Timeline
Veterinary Assistant
Veterinary Emergency Group
10.2021 - 09.2024
Barista Shift Supervisor
Starbucks
04.2010 - 01.2017
No Degree - Occupational Therapy
Lonestar Cy-Fair
Similar Profiles
Carrie DonnellyCarrie Donnelly
Veterinary Technician at Veterinary Emergency GroupVeterinary Technician at Veterinary Emergency Group
Geoffery HeaneyGeoffery Heaney
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group
Megan ArnoneMegan Arnone
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group
BRENDA SIMEKBRENDA SIMEK
Certified Veterinary Technician (Per Diem) at Veterinary Emergency GroupCertified Veterinary Technician (Per Diem) at Veterinary Emergency Group
JOSE PEREZJOSE PEREZ
Operator of Loras and Forklift at CMXOUTDOOR – Landscape SupplyOperator of Loras and Forklift at CMXOUTDOOR – Landscape Supply