Shawn Cortez
San Antonio,TX
Summary
Results-driven Assistant Store Manager at QuikTrip with expertise in customer service enhancement and inventory optimization. Proven ability to lead teams and implement promotional campaigns that drive sales growth. Strong skills in customer engagement and relationship building, committed to operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
QuikTrip
05.2023 - Current
- Ensured compliance with company standards, enhancing daily store operations.
- Trained team members, improving performance and customer service skills significantly.
- Optimized stock levels by implementing effective inventory management practices.
- Analyzed sales data, identifying trends to inform merchandising strategies.
- Executed promotional campaigns, boosting customer engagement and driving sales growth.
- Resolved customer complaints efficiently, maintaining high levels of satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Packing, Shipping, and Receiving Assembler
the Bountiful Company (A Nestle Health Science Company)
02.2022 - 01.2023
- Operated packaging machinery to ensure efficient processing of products for shipment.
- Coordinated shipping schedules and tracked inventory levels to maintain optimal workflow.
- Inspected incoming and outgoing shipments for accuracy and quality compliance.
- Trained new staff on safety protocols and operational procedures within assembly line.
Online Personal Shopper
Wal-Mart Supercenter
08.2017 - 01.2022
- Enhanced customer satisfaction by curating personalized shopping experiences within budget.
- Streamlined order selection processes, ensuring timely fulfillment of customer requests.
- Resolved customer inquiries promptly, providing exceptional service through digital channels.
- Fostered strong client relationships through effective communication and attentive support.
- Ensured high-quality product selection by meticulously meeting customer specifications.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, TX06-2011
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Team management
Timeline
Assistant Store Manager
QuikTrip
05.2023 - Current
Packing, Shipping, and Receiving Assembler
the Bountiful Company (A Nestle Health Science Company)
02.2022 - 01.2023
Online Personal Shopper
Wal-Mart Supercenter
08.2017 - 01.2022
High School Diploma -
John Paul Stevens High School