Shawn Costa
seekonk
Summary
I am a results-driven professional with extensive experience in service operations and team leadership. Expertise in process improvement and safety compliance, leading to increased customer satisfaction and operational efficiency. I am dedicated to fostering strong relationships and mentoring staff, while doing my best to bolster morale amongst the team. Dynamic Service Manager with a proven track record in service operations, conflict resolution, and effective communication. Committed to enhancing customer satisfaction and team performance through training and process improvement.
Overview
12
12
years of professional experience
7
7
Certifications
Work History
Ground Crew
EImaginationsllc
Sarasota
11.2025 - Current
- Provided daily care for horses, ensuring proper feeding and grooming.
- Monitored health and behavior of equines, identifying any signs of distress.
- Maintained cleanliness of stables and paddocks to promote a safe environment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed props inventory and coordinated sourcing for productions and events.
- Collaborated with directors to design and create custom props for various scenes.
- Maintained organized prop storage, ensuring easy access for production staff.
- Conducted regular inspections of props for maintenance and safety compliance.
Service Manager
Orkin Pest Control
Sharon
09.2025 - Current
- Managed daily operations for pest control service teams.
- Scheduled appointments and coordinated technician visits efficiently.
- Ensured compliance with safety protocols during service delivery.
- Trained new technicians on pest control methods and procedures.
- Monitored inventory levels of pest control products and supplies.
- Assisted customers with inquiries and provided service information.
- Resolved customer complaints in a timely manner.
- Implemented customer feedback processes to enhance satisfaction levels.
- Collaborated with team members to improve service efficiency.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant to show runner
Hanlon Lee's Action Theatre
Carver
09.2013 - Current
- Assisted in managing props and costumes before and during productions.
- Supported stage management by organizing materials and equipment efficiently.
- Communicated with cast members to ensure smooth rehearsal processes.
- Facilitated audience engagement through pre-show activities and information dissemination.
- Collaborated with technical staff to ensure seamless operation during performances.
- Greeted visitors, clients and guests in a professional manner.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Maintained positive working relationship with fellow staff and management.
Sergeant USMC
USMC Reserves
Devens
06.2014 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Service Supervisor
Burgess pest management
West Bridgewater
09.2020 - 09.2025
- Supervised daily operations for service department team activities.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Guided employees in handling difficult or complex problems.
- Researched and prepared reports required by management or governmental agencies.
- Interpreted and explained work procedures and policies to brief staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Greater New Bedford Regional Vocational High Schoo
New Bedford, MA06-2014
Skills
- Service operations
- Customer relationship management
- Technician training
- Safety compliance
- Inventory management
- Performance evaluation
- Conflict resolution
- Team collaboration
- Process improvement
- Scheduling efficiency
- Leadership development
- Problem solving
- Effective communication
- Time management
- Decision making
- Policy and procedure enforcement
- Staff motivation
- Customer service management
- Reporting and documentation
- Staff management
- Schedule management
- Quality assurance
- Analytical thinking
- Technical troubleshooting
- Rapport building
- Project planning
- Bilingual Portuguese and Spanish (intermediate)
Certification
Massachusetts Pesticide applicator's License with Categories 41 and 44
Timeline
Ground Crew
EImaginationsllc
11.2025 - Current
Service Manager
Orkin Pest Control
09.2025 - Current
Service Supervisor
Burgess pest management
09.2020 - 09.2025
Sergeant USMC
USMC Reserves
06.2014 - 12.2025
Assistant to show runner
Hanlon Lee's Action Theatre
09.2013 - Current
High School Diploma -
Greater New Bedford Regional Vocational High Schoo