Shawn Costas
Redlands,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Company
Colton, CA
06.2015 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Barista
Starbucks
San Bernardino, CA
06.2012 - 06.2015
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Crew Member
McDonalds
Calimesa, CA
06.2009 - 06.2012
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
Education
Associate of Arts - Customer Service Management
Crafton Hills College
Yucaipa, CA06-2011
High School Diploma -
Redlands High School
Redlands06-2009
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Payment Processing
- Customer Service
- Customer Relations
Timeline
Customer Service Representative
Farmers Insurance Company
06.2015 - Current
Barista
Starbucks
06.2012 - 06.2015
Crew Member
McDonalds
06.2009 - 06.2012
Associate of Arts - Customer Service Management
Crafton Hills College
High School Diploma -
Redlands High School
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