SHAWN COTTER
New Cumberland,Pa
Summary
High-energy manager successful in building and motivating dynamic teams and individuals. Cultivates a company culture in which staff members feel free to voice opinions as well as contributing new ideas that drives company growth.
Professional with strong background in operations management, logistics, and team leadership. Proven ability to drive efficiency and streamline processes, ensuring optimal performance. Skilled in fostering collaborative environments and adapting to evolving needs. Reliable, results-driven, and adept at managing complex challenges with strategic vision.
Overview
22
22
years of professional experience
Work History
Hub Manager
Watco Logistics
03.2022 - Current
- Lead a team of 28 drivers, a warehouse staff of 10, and office staff of 3 delivering office supplies for Staples
- Manage a DoorDASH Delivery program (Dashlink) with a lead supervisor and an additional 6-15 sort team members depending on volume/season
- Monitor daily Doordash operations, costs, scheduling, and productivity to meet all key matrix goals
- Approved hours of all employees and payments to 3pl driver master contractors
- Produce weekly and monthly safety reports pertaining to team member safety equipment safety checklists and driver safety reports
- Monitor facility reporting metrics related to service, safety, cost, and quality
- Address potential performance issues with drivers and correct through coaching following company SOP’s
- Review inaccuracies in generated reports with Watco team and third-party service providers, and correct as appropriate
- Communicate day-to-day operations and load plan changes with drivers
- Investigate and communicate customer service complaints
- Report schedule delays, accidents, and equipment failures and implement contingency plans
- Recruit new talent based on business needs and retain quality employees
- Maintain building keeping it clean and operational
Fleet Manager
Universal Logistics
04.2021 - 03.2022
- Direct management of staff including supervision, clerical, and labor
- Owner/Operator Recruiting
- Management of dispatch orders and moves
- Management of internal operating policies and procedures
- Interacting with the customers on a daily basis, and ensuring customer satisfaction
- Accountable for monthly P&L review
- Various reports on production, quality, timeliness, staffing, billing, and discrepancies
Warehouse/Route Coordinator
Promac Logistics
08.2015 - 04.2021
- Manage warehouse shipping, receiving and staging
- Coordinated routes for drivers according to appointment times and efficiency
- Developed relationships with suppliers and customers
- Train new employees
- Maintain trucks, vans, and all other MHE for safe use and maintenance
- Conduct driver and warehouse staff/safety meetings
- Complete invoices and resolve any issues with billing or deliveries
Merchandising Supervisor
Coca-Cola
03.2011 - 08.2015
- Managed team of up to 35 merchandisers
- Daily tasks included rerouting merchandisers to provide needed service to customers
- Responsible for hiring, training, evaluation, and development of staff
- Schedule merchandisers to meet the demand of our business
- Visit accounts to monitor adherence to merchandising standards and coach staff to become better merchandisers in the trade
- Complete trade surveys and assist with team members in the trade
- Review financial statements, sales and activity reports, and other performance data to measure productivity and set goals for the team
- Actively worked with sales team to assist in selling in of new product or displays
- Managed hours and mileage expense to labor and OPEX budget standards
- Approve and audit mileage and hours
- Merchandiser responsibilities
- Maintained/replenish product in store racks, shelves, displays, and coolers by identifying replenishment needs
- Transporting product from back room to sales floor by using manual equipment (pallet jacks and u-boats)
- Duties of the job also included facing, maintaining product signage, cleaning product space, rotating product, and removing damaged goods
- Followed company and customer standards in backroom management, display floor standards, equipment use, and overall appearance of completed work
- Communicated any issues or opportunities to account manager, supervisor or with store management
Management Assistant
Enterprise Rent a Car
06.2007 - 12.2010
- Responsible for understanding cost control, reading my branches financial reports, and delivering exceptional customer service
- Trained how to effectively communicate, influence, and interact with all types of customers
- Attended continuous sales oriented training that provided proper sales techniques for all situations and problem solving solutions
- Lead marketing campaigns to local customers to build stronger relationships and develop new business
- Daily tasks included providing exceptional customer service, selling insurance waivers, gas, and up selling vehicle classes
- Completed the one year management training program and the MQI test at the end of the training on first attempt
- Fleet management and maintenance
- Supervise and coordinate employees in a fast paced work environment
Service writer/warehouse/sales
Beiters Home Center
05.2004 - 05.2007
- Receiving customer calls for service, troubleshooting over the phone and providing product information
- Scheduling service calls, ordering parts, sending bills, entering warranty claims, with manufactures, receiving and checking parts in for service techs, and managing the Discount Department
- Warehouse duties included; loading and unloading delivery trucks according to delivery logs and receiving invoice, in home customer deliveries and set up
- Sales duties included; customer service, product information, selling the customer the proper product, and product demonstrations
Education
Bachelor of Science -
Jim Evens Academy of Professional Umpiring
02-2011
B.S. - Business Administration
Lock Haven University
05-2005
Skills
- Operations management
- Technical skills
- Staff development
- Logistics management
- Teamwork
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Operational management
Timeline
Hub Manager
Watco Logistics
03.2022 - Current
Fleet Manager
Universal Logistics
04.2021 - 03.2022
Warehouse/Route Coordinator
Promac Logistics
08.2015 - 04.2021
Merchandising Supervisor
Coca-Cola
03.2011 - 08.2015
Management Assistant
Enterprise Rent a Car
06.2007 - 12.2010
Service writer/warehouse/sales
Beiters Home Center
05.2004 - 05.2007
B.S. - Business Administration
Lock Haven University
Bachelor of Science -
Jim Evens Academy of Professional Umpiring