Shawn Cunningham

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Managed portfolio of high-value accounts, ensuring they received exceptional service.
• Provided feedback from customers to product development team, influencing future product enhancements.
• Led training sessions for new sales representatives, enhancing team expertise and performance.
• Exceeded sales targets through effective planning and goal setting.
• Streamlined sales process, reducing time from lead to close.

As a Senior Estimator, my responsibilities and duties included but were not limited to:

• Attending bid meetings
• Developing and executing bid strategy
• Analyzing project proposals to prepare budgets and cost estimates
• Gathering, updating and reviewing historical cost data

As an End User Specialist, my responsibilities and duties included but were not limited to:

• Communicating effectively with a variety of decision makers and influencers including locksmiths, facility managers, IT networking managers and executives.
• Developing short and long term sales plans.
• Identifying and classify the sales potential of each client.
• Establishing a network of clients with a high level of trust, developing relationships quickly and easily.
• Selling opening solutions as a consultant using a communication approach that can be effective with a diverse audience.
• Applying discovery abilities including: prospecting, profiling, qualifying, identifying client needs, and presenting solutions.

As a Distribution Sales Representative, my responsibilities and duties included but were not limited to:

• Developing and maintaining relationships in all areas of the distributor's organization
• Actively soliciting, follow-up, and negotiating all quote opportunities
• Managing distributors buying programs
• Actively promoting distributors promotions and programs to secure discretionary sales revenue
• Working closely with distributors to ensure that they quote specifications specific to my group manufacturing companies
• Conducting regularly scheduled distributor business reviews
• Planning, coordinating, & conducting distributor product/solution training sessions
• Coordinating the resolution of product & field service issues
• Managing brand shelf space at distributor accounts

• Receiving telephone calls, emails and other correspondence from customers and coordinating responses with assigned sales associates assuring reply within 24 hours
• Corresponding and following up with customers by sending final door, hardware or other schedules for approval
• Assuring prompt return and communicating changes and progress of schedule
• Contacting customers before each jobsite delivery to assure proper scheduling of delivery and assuring all logistics regarding delivery commitments are fulfilled
• Coordinating job site meetings to assure that salespersons are able to attend according to the customer's schedule and requirements
• Attending meetings and taking notes of meeting when salesperson cannot attend
• Proactively anticipating customers needs and actively and periodically solicits feedback on Precision's performance
• Participating in developing solutions for customers and salesperson with technical issues involving hardware and door products
• Monitoring production schedules
• Keeping project files orderly and efficiently
• Managing any project changes, revisions, revised purchase orders and change order documents as well as Comsense files to show revisions
• Attending weekly sales meetings to provide information or input for any customer services issues

• Proactively and thoroughly preparing responses to Requests for Proposals (RFPs), working in collaboration with a principal consultant.
• Providing support for the development of sales presentations, working in collaboration with a principal consultant.
• Coordinating and providing creative and technical support for other marketing deadlines such as webinars, conferences, presentations, and PR opportunities.
• Producing and managing library of project summaries, resumes of project personnel, and other supporting materials for proposals.
• Populating and maintaining updates to the website content, including the release of Insights, updated personnel changes and relevant news and offers.
• Managing website and social media outlets – and develop strategies for developing and sharing content across media platforms.
• Administering the marketing and sales CRM, ensuring that data is maintained, accurate and that marketing and sales-related activities are appropriately collected and stored to support the company's growth strategies.
  
• Organizing and maintaining proposal archive and marketing files.
• Providing data entry and upkeep for marketing and business development efforts.
• Overseeing internal project management for marketing-related efforts, holding colleagues accountable for deliverables and timelines.