SHAWN CURRY
Atlanta,GA
Summary
Experienced in team leadership and process improvement within banking, hospitality, and real estate industries. Successfully managed multimillion-dollar portfolios and developed systems that optimize operations and enhance client engagement. Equipped with PMP certification and Agile training, proficient in tools like Jira, ClickUp, and Confluence. Aiming to apply strategic and operational expertise to drive project success in tech-focused settings.
Skills
- Project Planning & Execution
- Customer Relationship Management
- Strategic Planning
- Account Management
- Process Management
- Change Management
- Data Analysis
- Stakeholder Engagement
- Conflict Resolution
- Progress Reporting
- Team Coordination
- Risk Management
- Budget Administration
- Jira & Confluence
Overview
23
23
years of professional experience
7
7
Certification
Work History
AVP, Senior Branch Premiere Banker
Wells Fargo
Atlanta, GA
06.2023 - Current
- Direct phased rollouts of financial solutions across multiple teams, boosting client satisfaction and driving 15% YoY growth in portfolio performance.
- Foster trusted partnerships with clients and internal stakeholders through customized financial strategies and proactive outreach, consistently achieving Net Promoter Scores above 90%.
- Spearhead strategic planning and operational leadership during a branch manager vacancy, driving measurable enhancements in quarterly KPIs and ensuring seamless team alignment.
- Grow portfolio by over $15M annually and increase client retention by 25% by leveraging CRM analytics for proactive client engagement.
- Collaborate with business partners in daily planning sessions to streamline client outreach, boosting targeted results by 30%.
Director of Front Office
The Sylvan Hotel, IHG
Atlanta, GA
10.2022 - 07.2023
- Analyzed and updated daily performance dashboards, pinpointing KPIs and trends to guide process enhancements, and elevate guest satisfaction scores.
- Drove a 10% increase in Revenue Per Room by spearheading data-driven forecasting and budgeting processes to optimize staffing and expense management.
- Reduced negative guest feedback by 12% and expedited issue resolution by facilitating weekly stand-ups with hotel owners and department heads to address service and staffing challenges.
- Oversaw vendor relationships and procurement for front office supplies, realizing an 8% decrease in costs through contract renegotiations and order consolidation.
AVP, Branch & Operations Manager
Santander Bank US
Philadelphia, PA
03.2020 - 06.2022
- Awarded "Top-Performing Branch" status in 2021 by executing the operational playbook to drive $20M in balance growth and a 25% increase in lending.
- Evaluated customer service reports to uncover key trends and opportunities, leveraging data to mentor teams and attain a 95% quarterly net promoter score (NPS).
- Managed the onboarding process for new clients by collaborating with cross-functional teams, enhancing document review, and ensuring a smooth transition.
- Spearheaded a coaching initiative that resulted in two promotions, elevating the performance of low-performing staff through data-driven feedback and goal alignment.
AVP, Financial Advisor
Merrill Lynch
Philadelphia, PA
09.2017 - 02.2020
- Revamped training initiatives for 45 senior advisors across 7 offices, driving early adoption of new technologies and increasing operational efficiency.
- Interpreted complex financial data into actionable insights, guiding clients in making strategic investment decisions on risk, timing, and contributions.
- Boosted client confidence by reallocating assets after comprehensive assessments, mitigating risk and protecting capital during market volatility.
- Achieved a high percentage of on-time task completion by strategically prioritizing projects, leveraging strong time-management and organizational skills.
Project Coordinator
Aristo Development Ltd
Nassau, Bah
01.2012 - 08.2017
- Directed end-to-end CRM deployment contributing to company growth; researched, evaluated, and implemented a scalable solution that optimized lead tracking, client engagement, and reporting efficiency across teams.
- Guided the end-to-end implementation of a new office telephone system under tight budget and timeline constraints; coordinated vendor selection, negotiated contracts, and ensured seamless deployment aligned with operational needs.
- Secured $12.5 million in new business by cultivating robust relationships with key clients and partners, fostering long-term connections and a strong referral pipeline through personalized outreach and strategic networking.
- Proactively managed project risks and issues through clear communication and contingency planning, ensuring projects were delivered on time and within scope.
Senior Engineer
Ericsson Telecom
Nassau, Bah
05.2002 - 08.2006
- Wide industry knowledge in telecommunications, excelled in servicing complex maintenance requests, and cultivated strong client relationships within Ericsson's ecosystem, driving business growth through informed decision-making and personalized support.
- Demonstrated comprehensive industry knowledge in telecommunications, particularly within Ericsson's ecosystem, by staying abreast of emerging technologies, market trends, and industry standards, ensuring informed decision-making and proactive adaptation to evolving client needs.
- Excelled in servicing complex maintenance requests by swiftly diagnosing technical issues, implementing effective solutions, and minimizing downtime, fostering client satisfaction and enhancing overall system reliability.
- Cultivated strong client relationships through proactive communication, attentive listening, and personalized support, serving as a trusted advisor on Ericsson's products and services, offering tailored recommendations to address client challenges and capitalize on opportunities for business growth.
Education
BBA - Business Administration, Finance, & Economics
State University of New York At Albany
Albany, New York05-2009
Continuing Education
- Project Management, Cornell University, Planning and Managing Resources, 07/24
- Project Management, Cornell University, Assessing, Managing, and Mitigating Project Risk, 08/24
- Project Management, Cornell University, Earned Value Management for Project Managers, 08/24
- Project Management, Cornell University, Organizing the Project and Its Components, 09/24
- Project Management, Cornell University, Agile Project Management Approaches, 09/24
Certification
- Project Management Professional, PMP
- Introduction to Artificial Intelligence (AI), IBM
- What is Data Science, IBM
- Introduction to SQL and Databases, DataQuest
- Introduction to Data Analysis in Excel, DataQuest
- Generative AI Overview for Project Managers, PMP
- Jira and Confluence for Project Managers, Udemy
Timeline
AVP, Senior Branch Premiere Banker
Wells Fargo
06.2023 - Current
Director of Front Office
The Sylvan Hotel, IHG
10.2022 - 07.2023
AVP, Branch & Operations Manager
Santander Bank US
03.2020 - 06.2022
AVP, Financial Advisor
Merrill Lynch
09.2017 - 02.2020
Project Coordinator
Aristo Development Ltd
01.2012 - 08.2017
Senior Engineer
Ericsson Telecom
05.2002 - 08.2006
BBA - Business Administration, Finance, & Economics
State University of New York At Albany