Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Daniels

EAST LIVERPOOL

Summary

Dedicated Medical Assistant with extensive experience at Stauntan Clinic, excelling in patient care coordination and clinical documentation. Proficient in EMR systems and HIPAA compliance, I foster trust through compassionate communication, ensuring patient satisfaction and safety. Recognized for enhancing workflow efficiency and maintaining a clean, organized clinical environment.

Overview

2026
2026
years of professional experience

Work History

Medical Assistant

Stauntan Clinic
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Medical Records Clerk

Kindred Care
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.

Customer Service Associate

AdaptHealth
08.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Collaborated with product team to communicate customer feedback, leading to improved product offerings.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Increased team productivity with effective communication and coordination of tasks.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Patient Care Technician

Hvhs
03.2012 - 03.2020
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.

Education

Medical Assistant

Dci
Monaca, PA
06.2011

General Diploma -

Beaver Area Jr Sr High
Beaver Pa
06.1997

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Patient assessments
  • Medical procedures
  • Professionalism and ethics
  • Insurance verification
  • Maintaining confidentiality
  • Appointment setting
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • Medical supply inventory
  • Medical office administration
  • Complex Problem-solving
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Patient management
  • Inventory and supply management
  • Simple dressings
  • OB/GYN procedures
  • Prioritizing stat orders
  • Inventory management
  • Payment collection
  • Medical billing and coding
  • Monitoring patient progress
  • Valid state driver's license
  • Medical office management
  • Emergency response preparedness
  • Healthcare software proficiency
  • Indirect patient care
  • Reliable transportation
  • Conflict resolution
  • Companionship and emotional support
  • Medical equipment operation
  • Medical billing
  • Insurance claims
  • Customer relationship management (CRM)
  • Wound care specialist
  • Case management
  • Medical transcription
  • Account management
  • Traction equipment

Timeline

Customer Service Associate

AdaptHealth
08.2022 - Current

Patient Care Technician

Hvhs
03.2012 - 03.2020

Medical Assistant

Stauntan Clinic

Medical Records Clerk

Kindred Care

Medical Assistant

Dci

General Diploma -

Beaver Area Jr Sr High

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Shawn Daniels