SHAWN DAVIS
Spring Grove,PA
Summary
Resourceful administrative professional with expertise in MS Office Suite and office systems, complemented by a track record of enhancing office efficiency through meticulous organization and effective multitasking. Adept in clear communication, I uphold a professional presence while fostering a welcoming environment for colleagues and clients. My proactive problem-solving skills and reliable nature ensure that I meet challenges and deadlines with unwavering accuracy and poise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
WebFX
02.2023 - Current
- Nurtured client relationships through dedicated service and strategic communications, directly improving client retention and satisfaction.
- Orchestrated complex project timelines and deliverables, optimizing workflows and meeting critical deadlines with exemplary time-management skills.
- Analyzed performance data to refine marketing strategies, leveraging analytical skills to drive campaign improvements and ROI.
- Engineered and executed content strategies that amplified web presence and user engagement, applying creative and technical writing proficiencies.
Store Manager/ Traveling Shift Manager
Auntie Anne's
05.2021 - 03.2024
- Oversaw daily operations across multiple store locations, demonstrating strong leadership and a hands-on approach to staff training, shift coverage, and new manager mentorship.
- Implemented staff development initiatives and streamlined operational processes, enhancing efficiency and ensuring consistent quality standards across corporate owned stores.
- Managed scheduling, inventory, and supply ordering, reflecting acute organizational skills and the ability to manage complex logistical tasks effectively.
- Provided regional support, adapting to diverse operational environments and championing best practices, underscoring versatility and problem-solving acumen.
Customer Experience Agent- Technical Support Team
Xfinity
02.2019 - 07.2021
- Delivered high-quality technical support, leveraging multiple tools to resolve customer concerns, illustrating technical proficiency and a commitment to excellence in customer service.
- Fostered empathetic client relationships, contributing to a 20% enhancement in customer experience by exceeding service standards and mentoring new hires.
- Coordinated monthly activities and events to promote a positive workplace culture, exhibiting strong organizational skills and the capacity to boost staff engagement and productivity.
Education
Bachelor of Science - Business Administration, IT Management
Western Governors University
Salt Lake City, UTSkills
- Proficiency in MS Office Suite & various office technologies
- Strong verbal and written communication skills
- Advanced organizational and time management abilities
- Technical troubleshooting and problem-solving
- Project coordination and multitasking
- Client relationship management and customer service
- Data analysis and performance reporting
- Leadership and team development
Certification
- Certified in Google Analytics (GA4)
- Google Search and Display Ads Certification
- HubSpot SEO Certification II
- HubSpot Inbound Marketing Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Additional Information
- Celebrated by WGU faculty for exemplary innovation and leadership prowess (May 2023)
- Received Regional Top 15 Agent award at Comcast, outperforming over 100 agents (March 2021)
- Chosen for Comcast's Peer Assisted Learning program, showcasing skills in training and development (September 2019)
Timeline
Digital Marketing Specialist
WebFX
02.2023 - Current
Store Manager/ Traveling Shift Manager
Auntie Anne's
05.2021 - 03.2024
Customer Experience Agent- Technical Support Team
Xfinity
02.2019 - 07.2021
Bachelor of Science - Business Administration, IT Management
Western Governors University
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