Shawn D. Brandy
Indianapolis,IN
Summary
With over 20 years of customer service experience, I have worked in various sectors, including restaurants, the corporate world, the State Department of Education, and Indianapolis Public Schools. Throughout my career, I have learned that people are crucial to the success of any business, and delivering exceptional customer service is essential. Regardless of a customer's attitude, I believe in providing the best service possible. In a world that often overlooks these skills, I am dedicated to upholding and promoting them.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Specialist – Deans Office
Indianapolis Public Schools
09.2017 - Current
- Manage the Expulsion Process for Arsenal Tech Deans
- Assists with students and families regarding current discipline, grades, & attendance concerns
- Host training sessions on discipline and alternative education
- Assist with technology issues
- Peer and student advocate
- Created/manage Google sheets staff directory for campus
- Data Entry of parent/student information
Administrative Specialist – Student Services Department
Indianapolis Public Schools
09.2013 - 09.2017
- Manage the Expulsion Process for Indianapolis Public School District
- Host training sessions on discipline and alternative education
- Send notifications to schools missing documents for Alternative Ed
- & Expulsion process
- Assist other school Districts with state reporting errors
- Assist the Placement/Hearing Coordinator with discipline training throughout the district
- Data Entry of parent/student information
Parent Liaison
Indianapolis Public Schools
08.2010 - 09.2013
- Assisted with tutoring students for ELA & Math for ISTEP
- Held monthly workshops with parent & students
- Created and distributed weekly school newsletter
- Spelling Bee word announcer
- Sent out the end of week phone message to families
- Assisted teachers with discipline issues
- Data Entry of parent/student information
Education
Certifications - Child & Adolescent Psychology, Social and Community Psychology
The Chicago School of Professional Psychology
10.2022
Master of Science - General Psychology with Emphasis in Cognition
Grand Canyon University
01.2020
Masters in Business Administration - Healthcare Administration concentration
Indiana Wesleyan University
01.2008
Bachelor of Science - Information Systems
Indiana Wesleyan University
01.2006
Skills
- Communication Training
- Accounting
- Communications & Technology Training
- Crisis Prevention and Intervention
- Healthcare Administration
- Microsoft Office 365
- Word
- Excel
- PowerPoint
- Access
- Outlook
- Typing
- Google Docs
- PowerSchool
- MAC skills
- Supervisor/management skills
- Office equipment
- AE/CPR Certification
- Human Resources experience
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
Additional Information
Additional Work Experience & References Upon Request
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Administrative Specialist – Deans Office
Indianapolis Public Schools
09.2017 - Current
Administrative Specialist – Student Services Department
Indianapolis Public Schools
09.2013 - 09.2017
Parent Liaison
Indianapolis Public Schools
08.2010 - 09.2013
Master of Science - General Psychology with Emphasis in Cognition
Grand Canyon University
Masters in Business Administration - Healthcare Administration concentration
Indiana Wesleyan University
Bachelor of Science - Information Systems
Indiana Wesleyan University
Certifications - Child & Adolescent Psychology, Social and Community Psychology
The Chicago School of Professional Psychology
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