Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHAWN DEHUS

Poplar Branch,NC

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

24
24
years of professional experience

Work History

Construction Secretary

John Dehus Construction
Poplar Branch, North Carolina
08.2016 - Current
  • Provided administrative support to the Construction Manager when requested.
  • Ordered supplies needed for construction projects such as tools, building materials.
  • Ensured that all paperwork was up-to-date including permits, licenses, warranties.
  • Assisted with the preparation of bids by obtaining estimates from subcontractors or suppliers.
  • Answered phone calls and emails from clients inquiring about their projects.
  • Prepared tax documents, such as W-2 forms, 1099s, and 941s, for submission to government agencies.
  • Maintained accurate records of all payroll transactions.
  • Provided support during audits conducted by external auditors or government agencies.

Banking Officer

TowneBank
Southern Shores, North Carolina
09.2011 - 08.2016
  • Assisted in the development of new banking products and services for clients.
  • Developed relationships with customers to increase sales of bank services.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for improving efficiency in branch operations.
  • Coordinated with other departments within the bank to meet customer needs.
  • Analyzed customer financial needs and recommended appropriate banking products.
  • Prepared reports on branch activities for senior management review.
  • Participated in training programs designed to improve job performance skills.
  • Processed general ledger tickets for expenses and fee income.
  • Monitored daily operations, ensuring compliance with all banking regulations.
  • Provided assistance with online banking services to customers.
  • Explained various products and services available to customers such as online banking or mobile banking options.
  • Provided assistance to other banking personnel as required.
  • Educated customers on the use of banking products, services, and online banking tools.

Loan Accounting Specialist

TowneBank
Suffolk, Virginia
04.2007 - 09.2011
  • Performed daily maintenance of loan applicant database.
  • Maintained accurate records of loan processing activities in compliance with bank policies and procedures.
  • Processed payments received from borrowers according to established guidelines and timelines.
  • Managed portfolio of existing loans, ensuring that all required documents were collected and processed accurately.
  • Resolved customer inquiries related to their accounts in a timely manner.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Closing Assistant Coordinator

Lawyers Escrow and Title-TB
Virginia Beach, Virginia
06.2006 - 04.2007
  • Developed relationships with various vendors within the industry including appraisers, surveyors, home inspectors.
  • Executed necessary wire transfers on behalf of the client.
  • Worked closely with underwriters, processors, attorneys, real estate agents, buyers, sellers and lenders throughout the entire closing process.
  • Prepared settlement statements for review by lender prior to closing.
  • Assisted customers with any questions or concerns regarding their loan process.
  • Maintained accurate records of all transactions in a timely manner.
  • Verified accuracy of funds received at closing table from buyer, seller, lender.
  • Created closing binders with all required documentation for clients.
  • Conducted notary signings when applicable.
  • Provided post-closing support services such as document recording and follow up calls.
  • Scheduled closings with clients and lenders.
  • Attended closings and ensured that all paperwork was signed correctly.

Receptionist

TowneBank
Virginia Beach, Virginia
12.2005 - 06.2006
  • Responded to inquiries from internal staff members regarding office operations.
  • Greeted visitors and provided them with assistance.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Customer Service Representative

Dominion Power
Norfolk, Virginia
06.2000 - 12.2005
  • Developed effective working relationships with team members across multiple departments.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Consulted with customers to resolve service and billing issues.

Education

Certificate - Business

Mansfield School of Business
Virginia Beach, VA
09-1991

High School Diploma -

Great Bridge High School
Chesapeake, VA
06-1989

Skills

  • Document Management
  • Invoice Processing
  • Payroll Administration
  • Administrative Support
  • Recordkeeping
  • Expense Reporting
  • Bookkeeping
  • Payroll and Budgeting
  • Insurance eligibility verification
  • Multitasking and Time Management
  • Organizational Skills
  • Microsoft Office
  • Cash deposit preparation
  • Problem-solving abilities
  • Time management abilities

References

References available upon request.

Timeline

Construction Secretary

John Dehus Construction
08.2016 - Current

Banking Officer

TowneBank
09.2011 - 08.2016

Loan Accounting Specialist

TowneBank
04.2007 - 09.2011

Closing Assistant Coordinator

Lawyers Escrow and Title-TB
06.2006 - 04.2007

Receptionist

TowneBank
12.2005 - 06.2006

Customer Service Representative

Dominion Power
06.2000 - 12.2005

Certificate - Business

Mansfield School of Business

High School Diploma -

Great Bridge High School

Similar Profiles

CREATE PROFILE
SHAWN DEHUS