Shawn Deming II
Summary
I'm A Hardworking And Adaptable Individual With A Background In Customer Service, Team Leadership, And Problem-Solving. A Dedicated Team Player Who Is Eager To Contribute To A Positive Work Environment And Bring Value To A Dynamic Organization. Seeking Opportunities To Leverage Strong Communication, Organizational, And Technical Skills In A Challenging Position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Seasonal General Merchandise Associate
Target
11.2024 - 11.2024
- Stocked Shelves On Sales Floor And In Backroom, Ensuring Product Availability
- Organized Products Based On Sales Floor And Backroom Locations For Efficient Access
- Assisted Truck Line In Moving Products From Truck To Sales Floor, Streamlining Inventory Flow
- Provided Exceptional Customer Service By Assisting Customers In Finding Products And Answering General Inquiries
- Operated Cash Register Accurately, Ensuring Smooth Transactions And Delivering Excellent Customer Service
Customer Service Agent
GC Services
06.2020 - 06.2024
- Company Overview: Kroger Customer Service Agent/Health & Wellness Customer Service For Employees
- Assisted Customers With Various Account Issues, Including Account Locks, Grocery Concerns, Reward Points, Refunds, And Pickup/Delivery Issues, Ensuring Quick Resolution
- Adhered To Call Time Goals And Efficiently Documented Cases After Each Call, Maintaining Productivity
- Managed Multiple Tasks Simultaneously, Creating Cases While Providing Real-Time Support To Customers On The Phone
- Delivered Prompt And Effective Customer Service, Consistently Meeting Performance Standards
- Handled Sensitive Customer And Pharmacy Data In Compliance With Privacy Regulations, Ensuring Security And Confidentiality
- Ensured HIPAA Compliance By Safeguarding Sensitive Information And Maintaining Strict Data Protection Practices
- Consistently Achieved Quality Assurance Scores Of 93% And Above, Demonstrating Excellent Service Standards
- Performed Data Entry Tasks Accurately And Efficiently, Maintaining Up-To-Date Records
- Supported Internal Software Updates And Coding Adjustments, Ensuring System Functionality
- Provided Troubleshooting Support For Prescription Release Processes, Resolving Technical Issues To Ensure Timely Service
- Kroger Customer Service Agent/Health & Wellness Customer Service For Employees
- Handled approximately 45-60 Calls per day, depending on call flow
Host
Applebee's Bar & Grill
08.2017 - 10.2017
- Greeted And Seated Guests, Ensuring A Warm And Welcoming Atmosphere
- Served Refreshments To Guests, Providing Excellent Customer Service
- Maintained Cleanliness By Cleaning Tables, Washing Dishes, And Sweeping The Parking Lot
- Took Out Trash And Sanitized Bathrooms, Ensuring A Clean And Safe Environment
- Left After Grandfather's Death To Live With And Help My Grandmother
Team Member
Bojangles Famous Chicken
04.2016 - 05.2016
- Prepared Chicken Batter And Cooked Chicken, Ensuring High Quality And Consistency
- Maintained A Clean And Organized Cooking Area, Adhering To Safety Standards
- Swept And Mopped Floors Regularly, Ensuring A Safe And Hygienic Work Environment
- Left Due To Unexpected Death Of Father
Education
GED -
State Of West VirginiaAssociate of Applied Science - Graphic Design
Mountwest & Community Technical College
Huntington, WV01.2027
Skills
- Strong Work Ethic
- Respectful And Professional
- Highly Adaptable
- Quick To Learn And Coachable
- Open-Minded And Collaborative
- Creative Problem-Solving Abilities
- Leadership And Team Management
- Customer-Focused And Helpful
- Effective Problem-Solving Skills
- Team Collaboration And Support
- Excellent Verbal And Written Communication
- Highly Organized And Detail-Oriented
- Exceptional Customer Service Skills
- Friendly And Approachable Demeanor
- Advanced Technical Knowledge
- Remote Work Capabilities
- Extensive Customer Service Experience
- Strong Analytical And Reading Comprehension Skills
- Customer engagement
- Goal-oriented mindset
- Cash handling proficiency
- Stock replenishment
- POS system operation
- Workplace safety
Certification
The Impact of Domestic Violence on Children, Mountwest Technical College
Timeline
Seasonal General Merchandise Associate
Target
11.2024 - 11.2024
Customer Service Agent
GC Services
06.2020 - 06.2024
Host
Applebee's Bar & Grill
08.2017 - 10.2017
Team Member
Bojangles Famous Chicken
04.2016 - 05.2016
GED -
Associate of Applied Science - Graphic Design
Mountwest & Community Technical College
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