Shawn Diaz
Kansas City Kansas,Kansas
Summary
Dynamic Operational Manager with a proven track record at Overstock, enhancing team productivity and customer satisfaction through strategic communication and innovative solutions. Skilled in operations management and decision-making, I successfully managed budgets and developed vendor relationships, driving efficiency and cost control while fostering a motivated workforce.
Overview
2026
2026
years of professional experience
Work History
Operational Manager
Overstock
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
Warehouse Manager
Equip - Bid
01.2021 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Skills
- Customer service
- Operations management
- Team leadership
- Decision-making
- Employee motivation
- Data management
- Inventory management
- Staff development
- Operations oversight
- Cost control
- Staff management
- Goal setting
- Schedule management
- Process improvements
- Inventory control
- Problem-solving
- Warehouse operations
Accomplishments
I started with Overstock when there was a very small company moved around a couple states starting up some very successful warehouses
Timeline
Warehouse Manager
Equip - Bid
01.2021 - Current
Operational Manager
Overstock
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