Shawn Dillard
Rochester,NY
Summary
Dynamic Patient Unit Secretary with a proven track record at University of Rochester Strong Memorial Hospital, enhancing patient satisfaction through strong organization and professionalism. Adept at maintaining patient confidentiality while streamlining workflows, fostering a positive environment, and ensuring compliance with regulations. Recognized for excellent interpersonal communication and adaptability in fast-paced settings. Being dedicated to customer service, team building, and highly organized and detail oriented. I can utilize my skills to contribute to the success of a dynamic team. Experienced with coordinating patient unit activities and administrative functions. Utilizes strong organizational skills to maintain accurate records and support healthcare teams. Track record of effective communication and problem-solving in fast-paced settings.
Overview
23
23
years of professional experience
Work History
Patient Unit Secretary Solid Organ Transplant
University of Rochester Strong Memorial Hospital
06.2018 - Current
- Improved patient satisfaction by efficiently managing and organizing medical records and documents.
- Promoted a culture of continuous improvement with proactive identification of opportunities to streamline workflows or enhance service delivery within the unit.
- Contributed to a positive work environment by assisting nursing staff with clerical tasks as needed.
- Ensured regulatory compliance by staying current on hospital policies and procedures related to patient privacy, confidentiality, and medical records management.
- Enhanced the overall patient experience through prompt and courteous service, addressing inquiries or requests with professionalism and empathy.
- Boosted department morale by serving as a reliable resource for colleagues seeking assistance with administrative tasks or guidance on hospital protocols.
- Ensured seamless coordination of patient transportation services within the hospital to facilitate efficient room transfers or discharge preparations.
- Established trust with patients'' families through compassionate communication regarding visitation guidelines or concerns about their loved ones'' care plans.
- Demonstrates excellent interpersonal communication skills and managing multiple incoming/outgoing calls with diligent note taking skills.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Unit Secretary Birthing Center
University of Rochester Strong Memorial Hospital
Rochester, NY
01.2018 - 06.2018
- Contributed to a positive work environment by assisting nursing staff with clerical tasks as needed.
- Accurately documented Newborn weight, gender, and time of birth, ensuring precise and confidential records keeping in compliance with hospital records
- Fostered a culture of accountability by consistently upholding high standards in documentation, communication, and attention to detail.
- Ensured seamless coordination of patient transportation services within the hospital to facilitate efficient room transfers or discharge preparations.
- Participated in routine preparations for Quality Assurance to meet the requirements of New York State Dept. of Health, JCAHO, OSHA, as well as Unit based standards.
- Oversaw the Unit Bed board System ensuring current time updates of patient assignment to the appropriate Providers.
- Verified and matched Mother/Baby wristbands upon birth ensuring 100% accuracy in patient identification and enhancing safety protocols.
- Ensured regulatory compliance by staying current on hospital policies and procedures related to patient privacy, confidentiality, and medical records management.
- Enhanced the overall patient experience through prompt and courteous service, addressing inquiries or requests with professionalism and empathy.
- Improved patient satisfaction by efficiently managing and organizing medical records and documents.
- Promoted a culture of continuous improvement with proactive identification of opportunities to streamline workflows or enhance service delivery within the unit.
- Maintained an organized supply inventory within the unit while minimizing wastage through careful tracking of materials usage.
- Demonstrates excellent interpersonal communication skills and managing multiple incoming/outgoing calls with diligent note taking skills.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Unit Secretary Orthopedics
University of Rochester Strong Memorial Hospital
Rochester, NY
01.2013 - 02.2018
- Boosted department morale by serving as a reliable resource for colleagues seeking assistance with administrative tasks or guidance on hospital protocols.
- Demonstrated excellent interpersonal communication skills and managed a multiple incoming/outgoing calls with diligent note taking skills.
- Ensured seamless coordination of patient transportation services within the hospital to facilitate efficient room transfers or discharge preparations.
- Participated in routine preparations for Quality Assurance to meet the requirements of New York Dept. of Health, JCAHO, OSHA as well as the Unit based standards.
- Enhanced the overall patient experience through prompt and courteous service, addressing inquiries or requests with professionalism and empathy.
- Promoted a culture of continuous improvement with proactive identification of opportunities to streamline workflows or enhance service delivery within the unit.
- Managed PPE inventory, ensuring consistent visible availability of masks, gowns, gloves, and goggles adhering to compliance and safety protocols.
- Assessed the need for specialized cleaning via the Bed Board system, including tasks such as the Trudy Machine for Sanitization, ensuring compliance with infection control.
- Liaison between Patients and Out Patient Pharmacy staff tp ensure prescriptions were confirmed for delivery or pick-up prior to discharge.
- Demonstrated proficiency in all duties including but not limited to clerical requirements, bed management, inpatient admissions and discharges.
Special Education Paraprofessional
Rochester City School District /
Rochester, NY
02.2012 - 12.2012
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported teacher in development of individual learning strategies.
- Assisted lead Teacher to enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Assisted students during boarding and disembarking , ensuring safe and timely transitions.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Account Receivables Coordinator
CINTAS, Professional Uniform and Facility Services
Rochester, NY
01.2008 - 03.2011
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Ensured adherence to company's policies and accounting regulations.
- Demonstrated excellent interpersonal communication skills and managed incoming/outgoing calls with diligent note taking skills.
- Collaborated with vendors to resolve balance discrepancies and payment issues, ensuring accurate account reconciliation and maintained strong business relationships.
Account Payables Coordinator
CINTAS, Professional Uniform and Facility Services
Rochester, NY
09.2002 - 01.2008
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
- Completed month-end closings with journal entries and reconciling accounts.
- Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
- Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
- Streamlined communication with suppliers, establishing dedicated channel for invoice inquiries and updates.
- Enhanced vendor relationships by ensuring timely payments and resolving discrepancies promptly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Demonstrated excellent interpersonal communication skills and manages incoming/outgoing calls with diligent note taking skills.
- Obtained necessary approvals for payments.
Education
Communications/Medical Secretary Certificate
Suny Rochester EOC
Rochester, NYHigh School Diploma -
East High School
Rochester, NYSkills
- Strong organization
- Adaptable to change
- Patient confidentiality
- Professionalism and ethics
- Data entry expertise
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- HIPAA compliance
- Effective communication
- Relationship building
- Interpersonal skills
- Professionalism
- Interpersonal communication
Timeline
Patient Unit Secretary Solid Organ Transplant
University of Rochester Strong Memorial Hospital
06.2018 - Current
Patient Unit Secretary Birthing Center
University of Rochester Strong Memorial Hospital
01.2018 - 06.2018
Patient Unit Secretary Orthopedics
University of Rochester Strong Memorial Hospital
01.2013 - 02.2018
Special Education Paraprofessional
Rochester City School District /
02.2012 - 12.2012
Account Receivables Coordinator
CINTAS, Professional Uniform and Facility Services
01.2008 - 03.2011
Account Payables Coordinator
CINTAS, Professional Uniform and Facility Services
09.2002 - 01.2008
Communications/Medical Secretary Certificate
Suny Rochester EOC
High School Diploma -
East High School
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