Shawn Dilley
Billings,MT
Summary
Seasoned General Manager with proven leadership skills. Background in several different industries managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, fostering customer satisfaction, and staying compliant with current laws and regulations. Committed to building strong team cultures that encourage innovation and openness.
Overview
17
17
years of professional experience
Work History
General Manager
American Textile Services
Billings, MT
06.2021 - 10.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated and scheduled regular routes for pick-ups and deliveries of materials and product.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Head of Electrical Assembly
Irwin Research and Development
Yakima, WA
07.2010 - 05.2021
- Directed and supervised assembly personnel to ensure production goals were met.
- Assigned tasks to employees according to their skill level and experience.
- Trained new team members on the proper use of tools, equipment, and fluency in reading schematics and assembly drawings.
- Ensured that all products meet quality standards prior to shipment.
- Coordinated with other departments in order to resolve any issues or problems encountered during assembly operations.
- Collaborated with engineering staff regarding modifications or improvements related to existing product designs.
Manager of Gun Department
Hammer's Outdoor World
Union Gap, WA
03.2008 - 02.2010
- Oversaw all day-to-day operations of the department from sales, scheduling, organization and paperwork.
- Maintained and assured compliance with all FFL laws, policies, and procedures, as well as local laws and bookkeeping.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Oversaw sales and assured paperwork was done correctly as well as participating in sales myself.
Skills
- Leadership and team building
- Supervision and training
- Schematic and Assembly Drawing Fluent
- Forklift Certified
- Former FFL Licensee
- Policy/program development
- Cross-functional team management
- Sales
- Staffing
- Consistently meet goals
- Vendor relationships
Timeline
General Manager
American Textile Services
06.2021 - 10.2024
Head of Electrical Assembly
Irwin Research and Development
07.2010 - 05.2021
Manager of Gun Department
Hammer's Outdoor World
03.2008 - 02.2010
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