Shawn Dovey
Westminster,CO
Summary
Proven leader in logistics and team management, adept at streamlining operations for Tforce Freight to enhance productivity and efficiency. Expert in warehouse safety and Microsoft Excel, I significantly improved project completion rates and customer satisfaction. Skilled in fostering professional relationships and employing critical thinking, I consistently exceed performance metrics.
Overview
20
20
years of professional experience
Work History
Operations Planner
Tforce Freight
Commerce City, CO
05.2023 - Current
- Oversee all incoming shipments
- Organize the shipments based of estimated delivery date and ensure it gets out for delivery same day
- Developed comprehensive project plans to ensure timely completion of large-scale initiatives, resulting in increased productivity.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Over see 20 employees making sure all work task are being completed to company policy and safety
Operation Dispatch
Tforce Freight
Commerce City, CO
12.2020 - Current
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
- Evaluated dispatcher workload distribution which led to improved staff utilization.
- Assisted in developing performance metrics for the dispatch team, promoting a goal-oriented work environment that led to higher productivity levels.
- Utilized GPS technology effectively to monitor fleet locations and ensure optimal route planning.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Contributed to increased customer satisfaction by consistently providing accurate and timely information.
- Ensured compliance with transportation regulations through diligent monitoring of driver logs and schedules.
- Supported sales teams with up-to-date status reports on customer deliveries, contributing to better client relations management efforts.
- Oversaw shift handovers, guaranteeing seamless continuation of service without disruptions or delays.
- Collaborated with management to develop better routing strategies, ultimately reducing fuel consumption and costs.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Operation Supervisor
UPS Freight
5300 E 56th Commerce City Colorado
09.2020 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Warehouse Worker
Motor Cargo
Commerce City, CO
04.2004 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
None - Business And Managerial Economics
North Metro College
Thornton, COHigh School Diploma -
Adams City High School
Commerce City, CO05.2003
Skills
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Loading and unloading
- Warehouse Safety
- Clear Communication
- Problem-Solving
- Warehouse Operations
- Pallet Jack Handling
- Forklift Operation
- Quality Control
- Safety Training
- Hazardous Materials Handling
- Delivery Scheduling
- Microsoft Excel
- Deadline Adherence
- Microsoft Outlook
- Product Management
- Stress Tolerance
- Dispatch software
- Customer Relations
- Schedule Management
- Service Coordination
- Decision-Making
- Critical Thinking
- Multitasking Abilities
- Time Management
- Team Collaboration
- Active Listening
- Effective Communication
- Team building
- Self Motivation
- Goal Setting
- Professionalism
- Written Communication
- Presentation Skills
Timeline
Operations Planner
Tforce Freight
05.2023 - Current
Operation Dispatch
Tforce Freight
12.2020 - Current
Operation Supervisor
UPS Freight
09.2020 - Current
Warehouse Worker
Motor Cargo
04.2004 - Current
None - Business And Managerial Economics
North Metro College
High School Diploma -
Adams City High School