Shawn Drumm
Palmyra,United States
Summary
Dependable Transportation Supervisor with excellent customer service and administrative skills. Highly skilled in navigation and route planning. Flexible and efficient Transportation Supervisor with 20 years of industry experience. Offering a proven history of successfully evaluating and optimizing transportation systems. Excellent communication and client service skills. Proficient in cutting costs without compromising for effectiveness. Confident leader and team supervisor with background in materials movement. Reliable in enforcing strong safety measures and expertly allocating assignments to meet demand. Detail-oriented in inspecting for defects, operational problems and quality issues.
Overview
18
18
years of professional experience
Work History
Truck Driver
Evo transportation
Harrisburg, PA
04.2023 - 06.2024
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Managed personal driving time according to Hours of Service regulations.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
Dock Worker
UPS
Middletown, PA
12.2022 - 04.2023
- Transported materials and pallets between areas.
- Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
- Participated in company training programs to learn new skills and promote workplace safety.
- Removed obstructions from entryways and transported packages to correct locations.
CDL Truck Driver Temp
Self-employeed
Palmyra, PA
09.2022 - 12.2022
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Logged driving hours and fuel usage data on time to keep reports current.
- Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Used Ramp equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
- Used chains and blocks to safely secure cargo for transport.
Transportation Supervisor /Driver Manager
D M Drumm Enterprise
Sunbury, PA
03.2017 - 09.2022
- Verified that drivers maintained required professional competences, licenses and safety knowledge.
- Checked that drivers transported loads securely and in compliance with state DOT laws.
- Oversaw scheduling for day-to-day activities of 3 transportation employees.
- Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
- Taught new hires how to complete key tasks and maintain compliance with standards.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Documented customer service issues, expenses, mileage and other key information.
- Delivered goods and services to customers on time and in excellent condition.
- Consulted with potential clients to determine how company could best meet needs.
- Made financial and logistics decisions in best interest of company.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept up-to-date on regulatory changes affecting business operations.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Fostered relationships with customers to expand customer base and retain business.
Owner/Operator Truck Driver
Drumms transport llc
Palmyra, PA
12.2014 - 03.2017
- Retained valid proof of insurance and registration in vehicles.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept up-to-date on regulatory changes affecting business operations.
- Established favorable relationships with freight brokers and contractors, facilitating contract negotiations.
- Developed business from ground up and prepared records and operations.
- Approved and negotiated contracts with distributors and suppliers.
- Hired and trained new department managers to increase team oversight and productivity.
Mail Carrier
Mail Contractor OF AMERICIA
Harrisburg, PA
01.2010 - 02.2014
- Delivered various types of mail on routes according to strict timelines.
- Class A CDL Driver
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Inspected truck for defects according to FMCSA and safe operating condition before, during and after trips.
- Reviewed transportation and shipping papers to verify accuracy of freight for inventory counts.
- Achieved clean driving record for 7 years with no points, moving violations or preventable accidents.
- Maintained vehicle, reporting defects with DCVR form.
- Loaded, balanced and secured product to safely transport goods.
- Logged driving hours and fuel usage data on time to keep reports current.
IT Support Specialist
PENN TECH DEPLOYMENTS
Dunncanon, PA
06.2007 - 01.2010
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Stayed abreast of latest software developments to enhance job knowledge.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Worked with software team members to enhance and sustain automated builds and integration tests.
- Dell hardware technician.
- Performed testing on user defined functions and triggers.
IT Intern
Derry Township School District
Hershey, PA
06.2006 - 06.2007
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Assisted supervisors with troubleshooting and technical support tasks.
- Supported technical team through flexible and active engagement in variety of hands-on activities.
- Took active role in multiple and diverse projects to become familiar with technical tools and procedures.
- Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Set up equipment for Teachers and Students use, performing or properly installing cables, operating systems or software.
- Worked with software team members to enhance and sustain automated builds and integration tests.
Education
Online Cource - Rental & Real Estate Management
BNB Formula
Palmyra, PA11-2024
Certificate - Discipleship Training
Lifeway ( Core )
Lebanon, PA05-2024
Certificate - Microsoft
Computer Training.com
Lancaster, PA01.2007
Certificate - Hazmat
Harrisburg Area Community College
Harrisburg, PA04-1994
Associate of Science - Hotel And Restaurant Management
Luzerne County Community College
Nanticoke, PA09-1990
High School Diploma -
Hazleton Area Career Center
Hazleton, PA06-1988
Skills
- Systems Evaluation
- Logical Reasoning
- Budget Analysis
- Schedule Development
- Transportation Solution Development
- Shipping and Receiving Understanding
- Training & Development
- Friendly, Positive Attitude
- Sales experience
- Solicitations knowledge
- Networking
Timeline
Truck Driver
Evo transportation
04.2023 - 06.2024
Dock Worker
UPS
12.2022 - 04.2023
CDL Truck Driver Temp
Self-employeed
09.2022 - 12.2022
Transportation Supervisor /Driver Manager
D M Drumm Enterprise
03.2017 - 09.2022
Owner/Operator Truck Driver
Drumms transport llc
12.2014 - 03.2017
Mail Carrier
Mail Contractor OF AMERICIA
01.2010 - 02.2014
IT Support Specialist
PENN TECH DEPLOYMENTS
06.2007 - 01.2010
IT Intern
Derry Township School District
06.2006 - 06.2007
Online Cource - Rental & Real Estate Management
BNB Formula
Certificate - Discipleship Training
Lifeway ( Core )
Certificate - Microsoft
Computer Training.com
Certificate - Hazmat
Harrisburg Area Community College
Associate of Science - Hotel And Restaurant Management
Luzerne County Community College
High School Diploma -
Hazleton Area Career Center
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