Summary
Overview
Work History
Education
Skills
References
Timeline
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SHAWN DUBRET

SHAWN DUBRET

Metairie,USA

Summary

Proficient in patient scheduling, medical records management, and front-desk operations. Demonstrates strong communication and organizational skills to improve patient care and office productivity. Experienced in adhering to healthcare protocols while ensuring patient confidentiality and satisfaction. Detail-oriented with extensive knowledge of medical terminology and a professional phone demeanor.

Overview

19
19
years of professional experience

Work History

Business Owner/Operator

Hair Diva
Chalmette, LA
01.2020 - 01.2024
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
  • Exceeded revenue targets through effective marketing strategies and expanding product offerings.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Increased overall business efficiency by streamlining operational processes and implementing new technologies.

Medical Receptionist

Northshore Oncology
Libertyville, IL
01.2010 - 01.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Call Center Patient Registration

Advocate Health Care
Des Plaines, IL
01.2005 - 01.2010
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

P.G.T. Beaurgard
St. Bernard, Louisiana
05.1982

Skills

  • Typing skills
  • Work Planning and Prioritization
  • Social media marketing
  • Customer relations
  • Customer service excellence
  • Telephone etiquette
  • Medical terminology expertise
  • Patient registration and scheduling
  • HIPAA compliance
  • Appointment and schedule management
  • Small business operations
  • Microsoft Office proficiency
  • Insurance verification

References

References available upon request.

Timeline

Business Owner/Operator

Hair Diva
01.2020 - 01.2024

Medical Receptionist

Northshore Oncology
01.2010 - 01.2018

Call Center Patient Registration

Advocate Health Care
01.2005 - 01.2010

High School Diploma -

P.G.T. Beaurgard

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