Shawn Ducharme
Dripping Springs,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
32
32
years of professional experience
Work History
Assistant Manager
Tractor Supply Company
04.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Owner
Buba Dives
03.2006 - 01.2011
- Managed day-to-day business operations.
- Ensured all customers we taken care of during their scuba experience.
Store Manager
Office Depot Inc
01.2004 - 03.2006
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Lowes Home Improvement
01.1990 - 01.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Associate of Arts - Psychology
Austin Community College
Austin, TX05.2016
Skills
- Retail Operations Management
- Team Motivation
- Financial Forecasting
- Staff Development
- Hiring and Training
- Time Management
- Communication
- Manage Budgets
- Customer Service
- Merchandising
- Manage Inventory
Timeline
Assistant Manager
Tractor Supply Company
04.2021 - 01.2022
Owner
Buba Dives
03.2006 - 01.2011
Store Manager
Office Depot Inc
01.2004 - 03.2006
Store Manager
Lowes Home Improvement
01.1990 - 01.2004
Associate of Arts - Psychology
Austin Community College
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