Shawn Edwards
New York,NY
Summary
Methodical Director with 6+ years of comprehensive experience overseeing daily operations of the organization. Adept influencing operational strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
6
6
years of professional experience
Work History
Frontline Operations Excellence Director
Stop & Shop
04.2022 - Current
- Directed front-end operations, ensuring seamless online pick-up services and consistently driving notable customer service
- Elevated Net Promoter Score by 15% through strategic customer satisfaction initiatives, fostering loyalty and brand advocacy
- Analyzed turnover data, partnering with managers to develop strategies that enhance workforce stability and retention
- Improved recruitment and onboarding efficiency, reducing time-to-fill by 20% and increasing new hire productivity by 15%
- Enforced rigorous training protocols, securing 100% compliance in updating managers and associates on the latest processes
- Conducted audits to achieve 98% compliance, raising safety measures and streamlining payroll and administration processes.
District Manager
CVS
Wyckoff, NJ
05.2021 - 04.2022
- Tracked Key Performance Indicators for district-wide sales, resulting in a 95% higher target across multiple reporting periods
- Improved corporate governance via daily audits covering operational budgeting, food safety, and inventory management
- Fostered vendor relationships, optimizing procurement terms for a 10% cost reduction while ensuring product availability
- Cultivated a culture of excellence in customer service, setting the standard for best-in-class service across the entire district
- Provided guidance to store managers in executing effective merchandising strategies and maintaining planogram compliance.
Market Operations Manager
Enjoy Technologies
01.2018 - 05.2021
- Increased market P&L by 45% through effectively utilizing KPI's, SLAs, and operational analysis enhancing financial targets
- Identified profitable business opportunities by creating plans to achieve company goals and analyzing current market trends
- Led recruiting efforts, resulting in a 15% increase in team efficiency and leading to a 10% rise in employee satisfaction
- Strategically expanded fleet vehicle quantity resulting in a 25% increase in vehicles deployed to meet growing demand
- Implemented data-driven approach to problem-solving and market insight development, ensuring strategic decision-making.
Education
Bachelor of Science, Psychology -
Keystone College
01.2018
Skills
- Logistics Management
- Onboarding and Orientation
- Hiring and Retention
- Sales Growth
- Inventory Management
- P&L Management
- Performance monitoring
- Market research, forecasting, and analysis
Websites
Timeline
Frontline Operations Excellence Director
Stop & Shop
04.2022 - Current
District Manager
CVS
05.2021 - 04.2022
Market Operations Manager
Enjoy Technologies
01.2018 - 05.2021
Bachelor of Science, Psychology -
Keystone College
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