Shawn Elia
Crestview,FL
Summary
Dynamic clinic manager with expertise in financial management, quality improvement, and healthcare regulations. Proven track record in enhancing operational efficiency and patient satisfaction through effective team collaboration and strategic oversight.
Overview
6
6
years of professional experience
Work History
Clinic Manager II - Women's Health
North Okaloosa Medical Center
Crestview, Florida
04.2025 - Current
- Oversaw recruitment and hiring decisions for new clinic personnel through effective interviewing.
- Coordinated with external vendors to procure equipment and supplies at competitive prices.
- Managed daily clinic operations, including appointment scheduling and staff assignments.
- Reviewed operational performance reports to assess efficiency levels and identify improvement areas.
- Monitored clinic activities, including billing, coding, and maintenance of medical records.
- Ensured confidentiality of patient records in compliance with HIPAA regulations.
- Provided oversight of clinic financial management, focusing on budgeting and forecasting.
- Resolved customer complaints promptly by addressing issues and implementing corrective actions.
Clinic Manager II - RHC/Primary Care
North Okaloosa Medical Center
Crestview, FL
03.2024 - 04.2025
- Ensured compliance with federal, state, and local healthcare regulations across clinics.
- Oversaw daily clinic operations to maintain efficient patient flow and quality care delivery.
- Strengthened operations by aligning services with patient needs through feedback and improvement plans.
- Led quality improvement projects targeting enhanced clinical outcomes and patient experiences.
- Collaborated with multi-disciplinary staff to elevate overall patient care and response times.
- Tracked, organized, and managed clinic stock and supplies for optimal resource use.
- Conducted audits of patient charts to verify accuracy in medical records management.
- Implemented cost-reduction strategies while upholding care standards for patients.
Patient Registration Manager
North Okaloosa Medical Center
Crestview, FL
12.2021 - 03.2024
- Evaluated staff workloads regularly to ensure equitable distribution of duties based on experience levels.
- Identified automation opportunities within Patient Registration, enhancing operational efficiency.
- Supervised a team of 15+ Registrars, delivering guidance to facilitate task completion.
- Trained new hires on MEDHOST EMR and established patient registration procedures.
- Oversaw all facets of patient registration, including demographic verification and insurance collection.
- Conducted performance reviews with direct reports, offering constructive feedback for improvement.
- Developed policies for patient registration and scheduling compliance with organizational standards.
- Collaborated with Billing, Clinical Services, and IT to promote effective interdepartmental communication.
Financial Relationship Consultant
Regions Bank
Crestview, Florida
08.2019 - 12.2021
- Evaluated customer credit reports to identify potential risks associated with lending decisions.
- Responded promptly to customer inquiries regarding account information or other matters related to their finances.
- Created customized financial plans tailored to each client's unique situation.
- Provided training support to new team members as needed.
- Provided comprehensive financial advice to clients and identified suitable product solutions.
- Analyzed customer feedback surveys to identify areas where service could be improved upon.
- Maintained accurate records of customer transactions using a variety of software programs.
- Identified areas of improvement within the department and implemented corrective measures accordingly.
- Explained complex financial concepts in simple terms to customers.
- Developed strong relationships with customers by understanding their individual needs and goals.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Ensured compliance with regulatory requirements and adherence to industry best practices.
- Provided leadership, guidance, and direction to staff members.
Education
Bachelor of Science - Healthcare Administration
The University of West Florida
Pensacola, FL05-2024
MBA - Finance
Columbia Southern University
Orange Beach, ALSkills
- Financial management and corporate compliance
- Quality improvement and process enhancement
- Healthcare regulations and compliance
- Customer relationship management
- Leadership development and team collaboration
- Conflict resolution and problem solving
- Operations management and human resources
References
References available upon request.
Timeline
Clinic Manager II - Women's Health
North Okaloosa Medical Center
04.2025 - Current
Clinic Manager II - RHC/Primary Care
North Okaloosa Medical Center
03.2024 - 04.2025
Patient Registration Manager
North Okaloosa Medical Center
12.2021 - 03.2024
Financial Relationship Consultant
Regions Bank
08.2019 - 12.2021
Bachelor of Science - Healthcare Administration
The University of West Florida
MBA - Finance
Columbia Southern University
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