Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Freeman

Mattoon,IL

Summary

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service.

Overview

11
11
years of professional experience

Work History

Front Desk Supervisor

Comfort Suites Hotel
05.2016 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Receptionist Assistant

Super 8 Hotel
08.2014 - 04.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.

Front Desk Agent

Baymont By Wyndham
10.2012 - 07.2014
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Education

High School Diploma -

Mattoon High School
Mattoon, IL
05.2006

Skills

  • Data entry efficiency
  • Multitasking capabilities
  • Attention to detail
  • Time management
  • Problem-solving abilities

Timeline

Front Desk Supervisor

Comfort Suites Hotel
05.2016 - Current

Receptionist Assistant

Super 8 Hotel
08.2014 - 04.2016

Front Desk Agent

Baymont By Wyndham
10.2012 - 07.2014

High School Diploma -

Mattoon High School

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Natalie Freeman