Shawn Engle
Austin,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Appliance Installer
Amick's Appliance
Scottsburg, IN
01.2019 - 03.2020
- Safely transport appliances to customer's home and unload from vehicle.
- Assemble, install, and test new appliances according to manufacturer's specifications.
- Troubleshoot and diagnose malfunctioning appliances and repair as needed.
- Provide customers with detailed instructions on how to operate the appliance.
Customer Advocate
Heartland Payment Systems
Jeffersonville, IN
02.2003 - 07.2006
- Provided customer support through phone, email and chat channels.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
PC Technician
Self-employeed
Austin, IN
06.2001 - 08.2003
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Assessed customer needs to determine best solutions for computer problems.
- Performed preventive maintenance on computers by running system diagnostics tests.
- Provided remote support to customers using a variety of remote access tools.
- Replaced defective components such as circuit boards, power supplies and cooling fans on PCs.
Education
Associate of Applied Science - Hardware Software Troubleshooting
Ivy Tech Community College of Indiana
Sellersburg, IN05-2000
Skills
- Computer Skills
- Soldering Skills
- Electronics Knowledge
- Troubleshooting Faults
- Diagnosing Problems
- Electrical Understanding
- Performing Maintenance
Timeline
Appliance Installer
Amick's Appliance
01.2019 - 03.2020
Customer Advocate
Heartland Payment Systems
02.2003 - 07.2006
PC Technician
Self-employeed
06.2001 - 08.2003
Associate of Applied Science - Hardware Software Troubleshooting
Ivy Tech Community College of Indiana
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