Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Fahey

Laguna Niguel

Summary

Regional Manager with over 15 years of experience in team leadership and customer engagement, known for fostering collaborative environments that drive sales and enhance customer satisfaction. Proven track record in implementing innovative strategies, such as inventory and scheduling systems, to optimize operational efficiency and boost team productivity. Passionate about leveraging data analysis to identify market trends and develop targeted marketing strategies that result in increased repeat business and customer loyalty.

Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.

Overview

15
15
years of professional experience

Work History

Regional Manager

Starbucks at Macys
Southern California
01.2022 - 01.2025
  • Led a team of baristas to enhance customer service, resulting in noticeable gains in customer satisfaction scores and repeat business.
  • Analyzed sales data to identify trends, enabling targeted marketing strategies that boosted seasonal product sales.
  • Implemented a new inventory management system, reducing waste and ensuring product availability, which led to substantial improvements in order fulfillment.
  • Cultivated a positive work environment, promoting employee engagement and retention through regular feedback and recognition.

Store Manager

Starbucks at Macys
Costa Mesa
01.2016 - 01.2022
  • Fostered a collaborative environment, encouraging team input to enhance product offerings, resulting in noticeable gains in sales.
  • Implemented a new scheduling system that improved staff efficiency and ensured optimal coverage during busy periods.
  • Led a diverse team to enhance customer experience, achieving substantial improvements in service ratings and fostering a culture of teamwork.

Sales Manager

Macy's
Costa Mesa
07.2010 - 07.2016
  • Led sales team in achieving monthly revenue targets.
  • Developed training programs to enhance staff product knowledge.
  • Analyzed market trends to adjust sales strategies effectively.

Administrative Support Team Manager

Macys
Costa Mesa
01.2010 - 01.2016
  • Analyzed workflow processes, identifying bottlenecks and implementing solutions that enhanced productivity and reduced turnaround times.
  • Coordinated cross-departmental initiatives to foster communication and collaboration, resulting in improved project outcomes and team cohesion.
  • Developed new filing and documentation systems, reducing retrieval times and enhancing data accuracy across the organization.
  • Provided mentorship and training to new team members, cultivating a supportive environment that encouraged professional development.
  • Streamlined administrative processes, leading to noticeable gains in team efficiency and enhanced service delivery across departments.
  • Implemented a new scheduling system that optimized task assignments, leading to substantial growth in team productivity and service quality.

Education

Bachelor’s Degree - Communications

California State University-Fullerton
Fullerton, Ca
01.2005

Skills

  • Team Leadership
  • Customer Engagement
  • Data Analysis
  • Operational Efficiency

Timeline

Regional Manager

Starbucks at Macys
01.2022 - 01.2025

Store Manager

Starbucks at Macys
01.2016 - 01.2022

Sales Manager

Macy's
07.2010 - 07.2016

Administrative Support Team Manager

Macys
01.2010 - 01.2016

Bachelor’s Degree - Communications

California State University-Fullerton

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Shawn Fahey