Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shawn Faulkner

Porter,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Flight Attendant

United Airlines
04.2007 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Inflight Supervisor

United Airlines
06.2021 - Current
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.

Onboard Experience Specialist

United Airlines
02.2023 - Current
  • Identified and reported on utilization patterns to enhance quality of service delivery.
  • Conducted routine outreach to support understanding of policies and procedures.
  • Generated reports to support development and implementation of marketing plans.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.

Education

Bachelor of Science - Speech Pathology & Audiology

Southern University And A & M College
Baton Rouge, LA

Skills

  • Customer Experience
  • Team Management Experience
  • Professional Relationships
  • Customer Interaction
  • Customer Demographics
  • Customer Needs Assessments

Affiliations

  • United Business Resource Group BEACON
  • IAH Hub Ambassador

Timeline

Onboard Experience Specialist

United Airlines
02.2023 - Current

Inflight Supervisor

United Airlines
06.2021 - Current

Flight Attendant

United Airlines
04.2007 - Current

Bachelor of Science - Speech Pathology & Audiology

Southern University And A & M College

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Shawn Faulkner