Vocalist
Shawn Fields Howard
Customer Service
DAYTON,OH
Summary
Dynamic and results-driven professional with a strong background in customer service and effective multitasking. At Taco Bell, I enhanced customer satisfaction by promptly addressing concerns and training new employees. Proven ability to manage inventory efficiently while fostering a supportive team environment. Committed to delivering exceptional dining experiences and optimizing operational performance.
Overview
2021
2021
years of professional experience
Work History
Hostess
Bob Evans Restaurant
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Shift Manager
Taco Bell
06.1985 - 07.2020
- Cultivated supportive workplace through effective communication and feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained and mentored new employees to maximize team performance.
Education
Music Director
Wayne High School
Huber Heights, OHSkills
Customer service
Effective multitasking
Complaint handling
Interests
Timeline
Shift Manager
Taco Bell
06.1985 - 07.2020
Hostess
Bob Evans Restaurant
Music Director
Wayne High School