Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Shawn Fields Howard

Customer Service
DAYTON,OH

Summary

Dynamic and results-driven professional with a strong background in customer service and effective multitasking. At Taco Bell, I enhanced customer satisfaction by promptly addressing concerns and training new employees. Proven ability to manage inventory efficiently while fostering a supportive team environment. Committed to delivering exceptional dining experiences and optimizing operational performance.

Overview

2021
2021
years of professional experience

Work History

Hostess

Bob Evans Restaurant
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Shift Manager

Taco Bell
06.1985 - 07.2020
  • Cultivated supportive workplace through effective communication and feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained and mentored new employees to maximize team performance.

Education

Music Director

Wayne High School
Huber Heights, OH

Skills

Customer service

Interests

Vocalist

Timeline

Shift Manager

Taco Bell
06.1985 - 07.2020

Hostess

Bob Evans Restaurant

Music Director

Wayne High School

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Shawn Fields Howard Customer Service