Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shawn Flanary

Cocoa

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Mobile Service Technician

Tesla Automotive Inc.
08.2022 - 08.2025
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Resolved complex technical issues with innovative solutions, ultimately enhancing overall system performance for customers'' equipment.
  • Improved customer satisfaction by providing timely and efficient mobile service repairs.
  • Continuously updated technical expertise through training and professional development opportunities.
  • Exceeded performance metrics consistently by maintaining a strong focus on efficiency and quality service delivery.

Automotive Technician

Jackson Kia
09.2019 - 08.2022
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
  • Examined new and replacement parts to uncover defects.

Automotive Service Advisor

Jackson Kia
09.2019 - 08.2022
  • Responded to all customer inquiries thoroughly and professionally.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Educated customers about brand to incite excitement about company's mission and values.

Automotive Technician

Bob Steele Chevrolet
12.2018 - 09.2019
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.

Automotive Technician

Cocoa Hyundai
10.2014 - 12.2018
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Corrections Deputy

Brevard County Sheriff's Office
05.2012 - 09.2014
  • Supported successful rehabilitation and counseling of inmates through [Action] and [Action].
  • Inspected facilities and living quarters to verify each met state and federal standards.
  • Searched for contraband, weapons and drugs.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

Infantryman

United States Marine Corps
04.1999 - 04.2012
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Led fire teams during battle drills and training exercises.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
  • Directed logistical training procedures in accordance with military regulations.

Education

Automotive Master Technician - Automotive Technology

Eastern Florida State College
Cocoa, FL
09.2014

Skills

  • Team Collaboration
  • Project Requirements
  • Installing Electrical Components
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Remote support
  • Work order management
  • Customer service

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved 170% efficiency by completing service appointments under the given time by successfully rerouting and organizing the days objectives .

Timeline

Mobile Service Technician

Tesla Automotive Inc.
08.2022 - 08.2025

Automotive Technician

Jackson Kia
09.2019 - 08.2022

Automotive Service Advisor

Jackson Kia
09.2019 - 08.2022

Automotive Technician

Bob Steele Chevrolet
12.2018 - 09.2019

Automotive Technician

Cocoa Hyundai
10.2014 - 12.2018

Corrections Deputy

Brevard County Sheriff's Office
05.2012 - 09.2014

Infantryman

United States Marine Corps
04.1999 - 04.2012

Automotive Master Technician - Automotive Technology

Eastern Florida State College

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