Shawn Flores
Austin,TX
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Kickapoo Lucky Eagle Casino Hotel. Proven ability to manage time effectively while ensuring safety and satisfaction. Detail-oriented in both security and transportation roles, fostering trust and reliability through proactive problem-solving and guest engagement.
Overview
3
3
years of professional experience
Work History
Driver/Vehicle Detailer
Kickapoo Traditional Tribe Of Texas
07.2024 - 08.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Security Officer
Kickapoo Lucky Eagle Casino Hotel
08.2022 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Universal Technical Institute
Austin, TXHigh School Diploma -
CCWINN
Eagle Pass, TX06-2022
Skills
- Time management
- Customer service
- Problem-solving
- Flexible schedule
- Detail-oriented
- Teamwork and collaboration
- Multi-tasking strength
- Verbal/written communication
Languages
English
Spanish
Timeline
Driver/Vehicle Detailer
Kickapoo Traditional Tribe Of Texas
07.2024 - 08.2025
Security Officer
Kickapoo Lucky Eagle Casino Hotel
08.2022 - 07.2024
Universal Technical Institute
High School Diploma -
CCWINN
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