Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Floyd

Chattanooga,TN

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

5
5
years of professional experience

Work History

VERIDA Fleet Team Lead

Verida / Southeastrans
08.2022 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Enhanced claim processing efficiency by implementing new software and streamlining procedures.
  • Reduced claim processing time for faster Provider service and improved satisfaction rates.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Identified fraudulent claims through thorough investigation and documentation of findings.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
  • Provided support during internal and external audits, ensuring accurate representation of the company''s claim history.

Dispatcher

Verida / Southeastrans
11.2020 - 08.2022
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with Providers by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Virginia Special Service Representative

Southeastrans.INC
10.2018 - 11.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Streamlined communication between departments, ensuring accurate and up-to-date information for clients.
  • Promoted a positive company image by providing exceptional customer service and assistance with inquiries.
  • Reduced response times for customer inquiries, implementing organized tracking systems for incoming requests.
  • Managed high-volume calls, maintaining calm and professional demeanor during peak times of operation.
  • Developed strong relationships with key customers, serving as their primary point of contact for support needs.
  • Provided expert guidance to clients navigating complex transactions or service options, leading to successful outcomes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

GED -

Georgia Northwestern Technical College
Rome, GA
07.2014

Skills

  • Provider Monitoring
  • Performance Monitoring
  • Complaint Resolution
  • Employee Evaluation
  • Equipment Maintenance
  • Quality Control
  • Resource Allocation
  • Workplace Safety
  • Decision making
  • Risk management
  • Operations management
  • Critical thinking
  • Time management
  • Emotional intelligence
  • Problem solving
  • Regulatory Compliance
  • Schedule Management
  • Trend Tracking

Timeline

VERIDA Fleet Team Lead

Verida / Southeastrans
08.2022 - Current

Dispatcher

Verida / Southeastrans
11.2020 - 08.2022

Virginia Special Service Representative

Southeastrans.INC
10.2018 - 11.2020

GED -

Georgia Northwestern Technical College

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Shawn Floyd