Shawn Flynn
Rochester,NY
Summary
Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.
Overview
27
27
years of professional experience
Work History
Associate Director - Network Planning
Verizon
Rochester, NY
01.2025 - 12.2025
- Collaborated with cross-functional teams to streamline project workflows and improve efficiency.
- Managed vendor relationships, ensuring timely delivery of services and resources.
- Facilitated communication between departments to support cohesive operational strategies.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Assisted with budget planning ($400M) and resource allocation, optimizing financial performance across multiple projects.
- Assisted senior leadership in managing all aspects of operations.
Associate Director - Radio Frequency
Verizon
Rochester, NY
03.2015 - 12.2024
- Collaborated with cross-functional teams to design and implement radio frequency solutions for complex projects.
- Assisted with budget planning and resource allocation, optimizing financial performance across multiple projects.
- Collaborated with Sales and Marketing teams to ensure major accounts (local first responders, NYS Police, Homeland Security, and local government officials) had adequate coverage and capacity for mass call events.
- Collaborated with executive leadership to define long-term strategies that align with corporate objectives.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
Manager - Network System Design
Verizon
Rochester, NY
04.2012 - 03.2015
- Led cross-functional teams to build out two data centers. This included master plan work, as well as equipment placement within the new footprint.
- Developed and maintained performance metrics to drive operational excellence.
- Streamlined communication between departments, enhancing project collaboration.
- Managed budget allocations ($30M annually) to prioritize spending on high-impact projects, optimizing resource utilization.
- Active participant in the Verizon Leadership Development Program (VLDP). This included being an active participant in the hiring process, as well as a rotational supervisor for the VLDP candidates.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Manager - System Performance
Verizon
Rochester, NY
03.2008 - 01.2012
- Managed addressing all customer-impacting issues that arose from Sales and Marketing, executive staff, or standard trouble tickets that were passed through the call center.
- Streamlined workflows to maintain the 1X and EVDO network (through the initial iPhone launch for VZW).
- Responsible for successfully launching LTE in the Rochester market as part of the first 69 markets to launch nationwide.
- Manage the day-to-day performance of the network, and coordinate with other functional business groups, as deemed necessary.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Active participant in the Verizon Leadership Development Program (VLDP). This included the screening, hiring, managing, and mentoring of active participants within the UPNY region.
System Performance Engineer
Verizon
Rochester, NY
03.2007 - 04.2008
- Analyzed system performance metrics to identify inefficiencies and optimize network operations.
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues.
- Designed and implemented performance testing protocols for new software releases.
- Optimized the network using traditional means.
- Investigated and resolved customer complaints regarding service.
- Worked on customer complaints and trouble tickets by examining and interpreting performance metrics (i.e., dropped calls, throughput rates, and data) to determine what issues are most impactful. Typically addressed 6 to 12 issues per day, several times per week, by conducting drive testing and field visits to resolve customer complaints and improve areas of troubleshooting.
- Configured systems and added new equipment to the network. Turned on new cell sites, making sure the site is properly integrated into the network and optimized for peak performance.
- Collaborated with other network groups, (e.g., real estate, RF design, system performance, construction, etc.). Managed multiple projects at a time.
- Lead project manager responsible for coordinating the completion of Corporate Network Directives including applying changes and disseminating appropriate information down to local engineers.
- Technical lead responsible for educating the network team about EVDO, 3G1X, and voice standards from Alcatel-Lucent and Verizon Wireless.
- Member of the RF Performance Improvement Team and lead engineer for supporting and implementing local EVDO and voice network trials.
- Responsible for real-time monitoring of EVDO/3G1X data, and reporting cell and network outages to the appropriate engineers to minimize dropped calls and failed connection attempts.
- Provided technical training and support to junior engineers, including current processes, procedures, optimization tools, and techniques.
System Performance Engineer (Contractor)
GIANT Solutions
Rochester, NY
08.2004 - 03.2007
- Provided RF system performance support for both the voice and data (3G, 1X, and EVDO) network.
- Responsible for real-time monitoring of five switches, and reporting cell and network outages to the appropriate engineers, to help minimize lost calls and ineffective attempts.
- Supported system performance and RF design engineers in evaluating and improving areas of poor coverage by identifying system performance problems, and assisting in implementing solutions.
- Assisted in optimizing EVDO RNC borders to help reduce failed connection attempts and dropped calls.
- Audited and updated new cell site translations for both the voice and data networks, based on corporate directives and Lucent recommendations.
- Utilized MapInfo software to create maps for network optimization, network planning, headquarters, and marketing.
Radio Frequency Engineer
Sprint PCS
Albany, NY & Rochester, NY
06.1999 - 08.2004
- Designed and optimized RF systems for communication networks, enhancing signal reliability and coverage.
- Conducted thorough testing and analysis of RF components to ensure compliance with industry standards.
- Collaborated with cross-functional teams to resolve technical issues and improve system performance.
- Developed simulation models for RF propagation, facilitating accurate forecasting of system behavior.
- Improved overall system performance by identifying areas of weakness and implementing necessary upgrades or modifications.
- Reduced interference issues by performing thorough frequency planning and management.
- Optimized signal strength by conducting site surveys and selecting suitable antenna locations.
Education
MBA - Technology Management
University of Phoenix
Bachelor of Science - Telecommunications Engineering Technology
Rochester Institute of Technology
Rochester, New York, NYAssociate of Science - Electrical Engineering Technology
SUNY Morrisville
Skills
- Network planning
- Cross-functional collaboration
- Vendor management
- Budget planning
- Data-driven decision making
- Team leadership
- Project management
Timeline
Associate Director - Network Planning
Verizon
01.2025 - 12.2025
Associate Director - Radio Frequency
Verizon
03.2015 - 12.2024
Manager - Network System Design
Verizon
04.2012 - 03.2015
Manager - System Performance
Verizon
03.2008 - 01.2012
System Performance Engineer
Verizon
03.2007 - 04.2008
System Performance Engineer (Contractor)
GIANT Solutions
08.2004 - 03.2007
Radio Frequency Engineer
Sprint PCS
06.1999 - 08.2004
MBA - Technology Management
University of Phoenix
Bachelor of Science - Telecommunications Engineering Technology
Rochester Institute of Technology
Associate of Science - Electrical Engineering Technology
SUNY Morrisville