Shawn Fowler-carr
Austin,TX
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Door to Door Sales
GFiber-Austin, TX
03.2024 - Current
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
Drop Technician
ITC Service Group for Google Fiber-Austin, TX
01.2023 - 02.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Amazon Delivery Driver
Sunshine Logistics-Austin, TX
10.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
SOC Operator
Securitas-Austin, TX
01.2019 - 06.2022
- Developed strong working relationships with vendors to ensure timely delivery of services and support for network components.
- Served as an escalation point for complex issues requiring advanced troubleshooting expertise or coordination with multiple departments.
- Participated in emergency response planning, ensuring business continuity in the event of natural disasters or other unforeseen events impacting network operations.
- Supported compliance initiatives by maintaining accurate records of all changes made to the production environment according to company policies and regulatory requirements.
- Managed capacity planning efforts to anticipate future growth needs and proactively address potential bottlenecks before they impact service levels.
- Increased overall system reliability through thorough testing and validation processes.
- Implemented effective security measures to safeguard critical data and prevent unauthorized access.
Lvl 1 tech support
Home depot-Austin, TX
08.2018 - 12.2019
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Presented findings from technology research at monthly meetings, influencing future projects'' direction.
Assembly Worker
Formaspace-Austin, TX
08.2017 - 12.2018
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
- Notified supervisor of issues with equipment or production.
- Collaborated with team members to meet production goals and maintain a safe, clean work environment.
- Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.
Valet Driver
Towne Park, Ltd.-Austin, TX
06.2018 - 11.2018
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Reduced wait times for guests by efficiently organizing and managing the valet parking area.
- Contributed to a positive work environment, actively participating in team meetings and providing constructive feedback on processes and procedures.
Education
Diploma -
Pflugerville High School
06.2015
Skills
- Communications
- Excel
- Inventory
- Maintenance
- Microsoft Excel
- Receptionist
- Machine Operator
- Quality Control
- Forklift
- Security
- Customer service
- Software troubleshooting
- Technical support
- Driving
- Law enforcement
- Sales
- SOC
- Goal-Oriented
- Follow-up skills
- Report Writing
- Incident Reporting
- General security
- CCTV Surveillance
- Detail Oriented
- Team Coordination Abilities
- Cross-cultural communication
- Map Reading and Navigation
- Cybersecurity awareness
- Emergency Medical Training
- Safe Driving
- Defensive Driving
- Advanced Driving Techniques
- Local Area Knowledge
- Passenger Assistance
- Discretion and Confidentiality
Certification
- Guard Card
- Driver's License
Timeline
Door to Door Sales
GFiber-Austin, TX
03.2024 - Current
Drop Technician
ITC Service Group for Google Fiber-Austin, TX
01.2023 - 02.2024
Amazon Delivery Driver
Sunshine Logistics-Austin, TX
10.2022 - 01.2023
SOC Operator
Securitas-Austin, TX
01.2019 - 06.2022
Lvl 1 tech support
Home depot-Austin, TX
08.2018 - 12.2019
Valet Driver
Towne Park, Ltd.-Austin, TX
06.2018 - 11.2018
Assembly Worker
Formaspace-Austin, TX
08.2017 - 12.2018
Diploma -
Pflugerville High School
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