Shawn Frederick
Summary
Proven professional with a robust background at the Metropolitan Transportation Authority and NYC Department of Homeless Service, adept in data entry and troubleshooting. Excels in high-pressure environments, demonstrating exceptional communication and teamwork. Renowned for enhancing operational efficiency and safety, leveraging comprehensive knowledge in computer network architecture and software suites.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CASEWORKER
NYC Department of Homeless services
01.2024 - Current
- Sorted, edited and organized client documents for submission
- Managed high-volumes of client cases with the use of excel and databases
- Coordinated with multiple agencies and departments to troubleshoot issues preventing client cases from progressing
- Maintained and organized client documents
- Provided support to shelter provides, clients and other departments within the organization through emails and phone call
- Adapted quickly in dynamic environment with constant changes in policies and procedures
- Utilized various case-management systems and databases to obtain accurate information and troubleshoot cases with barriers
BUS OPERATOR
Metropolitan Transportation Authority
01.2021 - 01.2024
- Operated vehicles with constant alertness and vigilance to ensure safety and efficiency
- Professionally mitigated life-threatening situations on and off the vehicle
- Maintain professional attendance in severe weather conditions and holidays
- Successfully navigated and adapted to severe weather conditions while prioritizing passenger safety
- Collaborated with the dispatchers to address equipment issues during inspections, minimizing service disruptions
- Demonstrated adaptability and professionalism in high-pressure situations.
SCHOOL BUS OPERATOR
Pride Transportation
01.2019 - 01.2021
- Safely transported students to and from school in a timely fashion
- Received accolades for outstanding professionalism and customer service
- Mentored new drivers, expediting their integration into the team
- Established positive relationships with dispatchers for effective communication during emergencies
- Collaborated with colleagues to develop efficient routes for timely arrivals.
STOCKROOM ASSOCIATE
Sears Auto Center
01.2018 - 01.2019
- Inspected and counted stock for damage, spoilage, or missing items, ensuring accurate inventory records
- Maintained the stockroom's organization, optimizing efficiency and reducing search time
- Recorded inventory using advanced Excel functions, enhancing data accuracy and real-time monitoring
- Collaborated with the inventory team to conduct audits and minimize discrepancies
- Assisted in training new team members, ensuring adherence to stockroom procedures
- Developed and shared innovative ideas to further improve stockroom productivity.
STOCKROOM ASSOCIATE
Forever 21 Retail Store
01.2015 - 01.2018
- Received, meticulously inspected, and conducted comprehensive item counts to identify damage, spoilage, or missing items, ensuring strict adherence to quality standards
- Maintained the impeccable orderliness and systematic organization of the store's stockroom while meticulously documenting the precise locations of items for efficient retrieval
- Collaborated effectively with colleagues and management to resolve any issues that arose during daily operations, demonstrating exceptional teamwork and problem-solving skills
- Upheld the highest standards of cleanliness and organization within the facility, fostering a professional and welcoming work environment
- Demonstrated proficiency in troubleshooting and resolving equipment-related issues, ensuring minimal disruptions to company operations.
Education
Associates - Liberal Arts
Kingsborough Community College
05.2019
Skills
- Great Communication
- Understanding of Computer network architecture
- Accurately enter data
- Knowledge in using Microsoft and Google Suite
- Troubleshooting Skills
- Knowledgeable in computer hardware
- Multitasking
- Highly adaptable
- Perseverance through an issue
- Work well under pressure
- Familiar with different operating systems
Certification
Comptia Network + Certification
Timeline
CASEWORKER
NYC Department of Homeless services
01.2024 - Current
BUS OPERATOR
Metropolitan Transportation Authority
01.2021 - 01.2024
SCHOOL BUS OPERATOR
Pride Transportation
01.2019 - 01.2021
STOCKROOM ASSOCIATE
Sears Auto Center
01.2018 - 01.2019
STOCKROOM ASSOCIATE
Forever 21 Retail Store
01.2015 - 01.2018
Associates - Liberal Arts
Kingsborough Community College