SHAWN FURTADO
Mililani Town,HI
Summary
Ambitious and trusted leader with a decade of experience in automotive services, operations, and team development. Currently serving as District Safety & Quality Manager for Hawaii and Alaska, overseeing technician performance, safety compliance, and service excellence across multiple locations. Recognized for strong communication, expert conflict resolution, and a genuine dedication to developing others. Known for integrity, accountability, and a caring leadership style that builds trust and drives high-performing teams.
Overview
13
13
years of professional experience
Work History
District Safety & Quality Manager – Hawaii & Alaska
Safelite AutoGlass
02.2021 - Current
- Oversee regional safety, quality, and compliance for multiple locations across Hawaii and Alaska.
- Conduct safety and quality audits, implement continuous improvement strategies, and ensure adherence to national standards.
- Partner with district leadership to enhance operational performance and employee engagement.
- Lead technician development programs and mentor field associates to drive professional growth.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Devised specifications for processes.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Developed and implemented safety programs.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Investigated incidents, determining root causes and implementing corrective actions.
- Provided new-employee health and safety orientations and developed employees with presentations and in person trainings.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Lead Master Technician
Safelite AutoGlass
08.2019 - 02.2021
- Promoted to Lead Master Technician upon relocation to Hawaii in recognition of exceptional performance and leadership.
- Provided technical guidance, hands-on training, and quality checks for complex installations.
- Assisted management in onboarding, developing, and mentoring new technicians.
- Led team-building events and helped strengthen workplace culture across the region.
- Kept work areas organized, clean and free of hazards.
- Sought ways to improve processes and services provided.
- Lead employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Achieved top-performer status for both production and customer satisfaction.
Auto Glass Senior Technician (Commercial)
Safelite AutoGlass
02.2016 - 08.2019
- Delivered precision windshield and auto glass installations meeting strict quality standards.
- Achieved top-performer status for both production and customer satisfaction.
- Supported local management with training, customer relations, and process improvements.
- Replaced windshields and windows in vans, trucks and cars.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Kept work areas organized, clean and free of hazards.
Produce/Meat Associate
Target
07.2015 - 01.2016
- Ensured product freshness, maintained displays, and assisted customers in a fast-paced retail environment.
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
Lumber Yard Associate
HPM Building Supply
10.2014 - 06.2015
- Operated heavy equipment and assisted customers with material selection and orders.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Prepared invoices, processed payments and set up plans for remaining account balances.
Laborer / Operator
C&H; Ishii General Contracting
05.2013 - 10.2014
- Operated construction equipment and supported crews with site preparation and general labor.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Complied with legal and company requirements to create safe, efficient work environment.
Education
Auto Body Repair and Painting Program
Hawaii Community College
Hilo, HIHigh School Diploma -
Waiakea High School
Hilo, HI06-2008
Skills
- Leadership & Team Development
- Safety & Quality Management
- Customer Service Excellence
- Training & Mentorship
- Process Improvement
- Compliance monitoring
- Quality processes
- Regulatory compliance
- Total quality management
- Performance monitoring
- Safety program development
- Safety hazards analysis
Timeline
District Safety & Quality Manager – Hawaii & Alaska
Safelite AutoGlass
02.2021 - Current
Lead Master Technician
Safelite AutoGlass
08.2019 - 02.2021
Auto Glass Senior Technician (Commercial)
Safelite AutoGlass
02.2016 - 08.2019
Produce/Meat Associate
Target
07.2015 - 01.2016
Lumber Yard Associate
HPM Building Supply
10.2014 - 06.2015
Laborer / Operator
C&H; Ishii General Contracting
05.2013 - 10.2014
Auto Body Repair and Painting Program
Hawaii Community College
High School Diploma -
Waiakea High School