Shawn Gardiner
Philadelphia,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Site Success Coordinator
Greenphire
04.2024 - 07.2024
- Serve as a point of contact for site clients and participants, responding to email and phone inquiries.
- Assist Project Managers with operational duties, including system access, card distribution and reporting.
- Maintain strong relationships with clients and international stakeholders.
- Update customer contact information as needed.
- Be a problem solver and suggest improvements to process.
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate.
Customer Service Representative
Bet365
02.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Accolade
05.2022 - Current
- Exceeds customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Service customer telephone calls promptly with minimal wait time.
- Maintain constant flow of customer calls by resolving concerns and issues while maintaining 95% quality and accuracy.
- Advise and assist customers with medical coverage and benefit eligibility.
- Consults with medical providers and insurance companies to resolve discrepancies and create expert solutions.
Shift Manager
G-Star RAW
11.2020 - 01.2022
- Managed schedules, accepted and approved time off requests and maintained coverage for short shifts.
- Trained back-up associates and led crew members in managing operations of storefront.
- Recruited and interviewed candidates for sales to evaluate readiness and fit for position.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales RepresentativeHuntingdon
Sprint Archtelecom
11.2018 - 03.2019
- Assisted customers with starting services with Sprint
- Developed customized sales techniques to successfully sell and upsell accessories and phone services to new and existing clients
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Recommended, planned and implemented promotional strategies which increased revenue 25% during promotional sales
- Achieved and surpassed Sprint sales quotas by as much as 25% for three consecutive months
- Managed inventory and phone product sales by following up with suppliers in various locations in regards to customers phone and accessories requests
- Introduced customers to new offerings and updated accounts
Server
Iron Hill Brewery & Restaurant
08.2014 - 08.2018
- Resolved various customer issues quickly to increase customer satisfaction
- Removed trash, spills and trays to keep areas clean and professionally organized
- Answered phones politely and promptly, accurately recording and confirming reservations
- Collaborated with restaurant staff, including management and server assistants on meeting needs and satisfying customer requests
- Checked menus to verify current selection availability and cleanliness
- Increased productivity by working quickly, helping other bussers and looking for ways to improve
Education
Computer Science
Community College of Philadelphia
Philadelphia, PA06.2027
High School Diploma -
Parkway Northwest
Philadelphia, PA06.2016
Skills
- Upselling Products and Services
- Efficient and Detail-Oriented
- Interpretation and Translation Services
- Building Customer Trust and Loyalty
- Customer Account Management
- Data Entry
- Call center experience
- Payment Processing
- Complaint resolution
- Microsoft Outlook
Timeline
Site Success Coordinator
Greenphire
04.2024 - 07.2024
Customer Service Representative
Bet365
02.2023 - 02.2024
Customer Service Representative
Accolade
05.2022 - Current
Shift Manager
G-Star RAW
11.2020 - 01.2022
Sales RepresentativeHuntingdon
Sprint Archtelecom
11.2018 - 03.2019
Server
Iron Hill Brewery & Restaurant
08.2014 - 08.2018
Computer Science
Community College of Philadelphia
High School Diploma -
Parkway Northwest
Similar Profiles
Ashley EdelbluteAshley Edelblute
Senior Cash Payments Specialist at Greenphire, LLCSenior Cash Payments Specialist at Greenphire, LLC
Aminata KamaraAminata Kamara
Direct Support Professional at Divine Support ServicesDirect Support Professional at Divine Support Services
Colin PhillipsColin Phillips
Associate Clinical Representative at Procept BioroboticsAssociate Clinical Representative at Procept Biorobotics
Wendy LiroffWendy Liroff
People Manager at Gerson Lehrman Group, GLGPeople Manager at Gerson Lehrman Group, GLG
Noah ArtisNoah Artis
Summer Intern at City of PhiladelphiaSummer Intern at City of Philadelphia