Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Gardner

Texarkana,AR

Summary

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Terminix honed my attention to detail and exceptional customer service skills. Skilled in troubleshooting and critical thinking, I consistently exceeded quality assurance goals. My versatile experience, including welding and technical maintenance, showcases my ability to multitask and thrive under pressure.

Overview

19
19
years of professional experience

Work History

Pest Termite and Exclusion Technician

Terminix
06.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Applied critical thinking and research to address complex issues.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Welder

Ledwell
06.2021 - 05.2023
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.

Delivery Driver

FedEx:Ground
08.2019 - 08.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Pest Termite Technician

Terminix
06.2018 - 08.2019
  • Boosted overall efficiency by participating in regular team meetings to discuss challenges faced in the field and brainstorm solutions together.
  • Collaborated effectively with office staff to schedule appointments, provide updates on job status, and address customer concerns promptly.
  • Enhanced team productivity by coordinating efforts with fellow technicians and sharing best practices.
  • Assisted in the development of new treatment methods for better efficiency and results.

Technician

EZ Mart Maintenance
07.2016 - 06.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.

Operator

TEXAR Line Clerance
06.2015 - 07.2016
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Lineman

Stover Inc
05.2014 - 06.2015
  • Performed maintenance and reconducting work in varied weather conditions.
  • Responded to emergencies and outages that required additional labor and assistance for repairs.
  • Worked on both dead and energized lines.
  • Removed old poles and hardware and replaced with new equipment.

Technician

Cable ONE
05.2005 - 05.2014
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tested components and systems to evaluate performance and identify concerns.
  • Applied critical thinking and research to address complex issues.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.

Education

High School Diploma -

Texas High School
Texarkana, TX
05.1997

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization

Timeline

Pest Termite and Exclusion Technician

Terminix
06.2023 - Current

Welder

Ledwell
06.2021 - 05.2023

Delivery Driver

FedEx:Ground
08.2019 - 08.2021

Pest Termite Technician

Terminix
06.2018 - 08.2019

Technician

EZ Mart Maintenance
07.2016 - 06.2018

Operator

TEXAR Line Clerance
06.2015 - 07.2016

Lineman

Stover Inc
05.2014 - 06.2015

Technician

Cable ONE
05.2005 - 05.2014

High School Diploma -

Texas High School

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Shawn Gardner