Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Giddings

Natrona Heights,PA

Summary

Dynamic and results-driven Install Technician with a proven track record at CAD Services, excelling in equipment installation and customer service. Skilled in diagnostics and troubleshooting, I enhance client satisfaction through effective communication and proactive problem-solving. Committed to safety and efficiency, I consistently improve team productivity and project outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service/install Technician

CAD Services
Youngstown, OH
04.2025 - Current
  • Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
  • Improved customer satisfaction by providing timely and efficient installations of various equipment.
  • Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
  • Assisted in training new install technicians on company procedures, equipment handling techniques, and troubleshooting methods to enhance overall team performance.
  • Increased team productivity by collaborating effectively with fellow technicians, sales representatives, and clients.
  • Proactively identified potential challenges or obstacles in the installation process to avoid delays or complications.
  • Provided outstanding customer service before, during, and after the installation process for seamless experiences.

Install/service Technician

Sunnova Energy Corp.
Pittsburgh, PA
08.2024 - 03.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

Install Technician

Kairos at Home
Pittsburgh, PA
02.2024 - 08.2024
  • Enhanced client trust and confidence through clear communication, explanation of services, and addressing any concerns promptly.
  • Reduced installation times with efficient planning, scheduling, and organization of tasks.
  • Maintained detailed records of completed projects including client feedback for continuous improvement efforts.
  • Maintained schedule of up to Number appointment per day.

Crew Lead

365 Solar
Cranberry, PA
03.2023 - 01.2024
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
  • Managed project timelines, ensuring milestones were met while maintaining high-quality standards.

Assistant Project Manager

Powerhome/Pink Energy
Pittsburgh, PA
03.2019 - 03.2023
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Developed and maintained project documentation for reliable records.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.

Education

High School Diploma -

Armstrong Highschool
Kittanning, PA
2017

Skills

  • Power tool operation
  • Hand tool proficiency
  • Construction background
  • Diagnostics and troubleshooting
  • Equipment installation
  • Electrical wiring
  • Customer service
  • Worksite safety
  • Installation planning
  • Outdoor installations

Certification

Ladder certification

OSHA 30

OSHA 10

An abundance of Generac, Tesla, Solar edge, Franklin, and Enphase Solar certifications from batteries to PV installs.

Timeline

Service/install Technician

CAD Services
04.2025 - Current

Install/service Technician

Sunnova Energy Corp.
08.2024 - 03.2025

Install Technician

Kairos at Home
02.2024 - 08.2024

Crew Lead

365 Solar
03.2023 - 01.2024

Assistant Project Manager

Powerhome/Pink Energy
03.2019 - 03.2023

High School Diploma -

Armstrong Highschool
Shawn Giddings