Shawn Giddings
Natrona Heights,PA
Summary
Dynamic and results-driven Install Technician with a proven track record at CAD Services, excelling in equipment installation and customer service. Skilled in diagnostics and troubleshooting, I enhance client satisfaction through effective communication and proactive problem-solving. Committed to safety and efficiency, I consistently improve team productivity and project outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service/install Technician
CAD Services
Youngstown, OH
04.2025 - Current
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Assisted in training new install technicians on company procedures, equipment handling techniques, and troubleshooting methods to enhance overall team performance.
- Increased team productivity by collaborating effectively with fellow technicians, sales representatives, and clients.
- Proactively identified potential challenges or obstacles in the installation process to avoid delays or complications.
- Provided outstanding customer service before, during, and after the installation process for seamless experiences.
Install/service Technician
Sunnova Energy Corp.
Pittsburgh, PA
08.2024 - 03.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Install Technician
Kairos at Home
Pittsburgh, PA
02.2024 - 08.2024
- Enhanced client trust and confidence through clear communication, explanation of services, and addressing any concerns promptly.
- Reduced installation times with efficient planning, scheduling, and organization of tasks.
- Maintained detailed records of completed projects including client feedback for continuous improvement efforts.
- Maintained schedule of up to Number appointment per day.
Crew Lead
365 Solar
Cranberry, PA
03.2023 - 01.2024
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
Assistant Project Manager
Powerhome/Pink Energy
Pittsburgh, PA
03.2019 - 03.2023
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
Education
High School Diploma -
Armstrong Highschool
Kittanning, PA2017
Skills
- Power tool operation
- Hand tool proficiency
- Construction background
- Diagnostics and troubleshooting
- Equipment installation
- Electrical wiring
- Customer service
- Worksite safety
- Installation planning
- Outdoor installations
Certification
Ladder certification
OSHA 30
OSHA 10
An abundance of Generac, Tesla, Solar edge, Franklin, and Enphase Solar certifications from batteries to PV installs.
Timeline
Service/install Technician
CAD Services
04.2025 - Current
Install/service Technician
Sunnova Energy Corp.
08.2024 - 03.2025
Install Technician
Kairos at Home
02.2024 - 08.2024
Crew Lead
365 Solar
03.2023 - 01.2024
Assistant Project Manager
Powerhome/Pink Energy
03.2019 - 03.2023
High School Diploma -
Armstrong Highschool