Shawn Gilbert
Kent
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Security Guard
Allied Universal Security Services
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Landscaping Owner
Myself
03.2007 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Educated clients on proper care and maintenance of landscaping projects.
- Managed and coordinated installation of complex landscaping projects.
- Researched and identified appropriate plants and materials for landscaping projects.
- Created and maintained detailed records of landscaping projects for future reference.
- Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
- Developed and implemented strategies for pest and disease control.
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
A/R Biller
The Polyclinic
04.2012 - 04.2014
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
Customer Service Representative
The Polyclinic
08.2010 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Team Lead
ACS-Affiliated Computer Services
06.2009 - 06.2010
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
Customer Service Representative
ACS-Affiliated Computer Services
12.2007 - 06.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Car Wash Owner
Myself
01.2003 - 12.2007
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Supervised Employees to ensure they effectively maximize their time washing cars.
Outreach Coordinator
Holt St. Miracle Center
05.2003 - 01.2006
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Created and implemented print and digital public awareness campaign to increase awareness.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Managed volunteer programs focused on providing community services to underserved populations.
Auto Cad Operator
Civil Engineering Of Southwest Ohio
01.1995 - 02.2003
- Developed CAD drawings from hand sketches, verbal instructions for Wal-Mart.
- Mortgage Surveys
- Soil testing
- Concrete testing
- Responsible for training interns to use the auto cad 20001
- Oversaw multiple drafting teams completing simultaneous projects, successfully meeting key milestones.
- Worked closely with designers and contractors to confirm accuracy of drawings.
- Generated accurate technical drawings for various projects.
- Utilized AutoCAD and other software to create detailed drawings.
- Drafted and revised CAD drawings to meet client specifications.
- Followed strict safety guidelines when producing drawings.
- Researched and incorporated current codes and regulations into drawings.
Education
Engineering Civil
Clark State University
OHIO06.1999
High School Diploma -
Patterson High School
OHIO06.1996
Skills
- Reliability
- Background Investigations
- Superb Surveillance Skills
- Wireless Technology
Accomplishments
- Perfect Attendance 2004-2005 Holt Street Miracle Center
- Skilled in MS Excel, MS Word, MS PowerPoint, MS Outlook
Timeline
Security Guard
Allied Universal Security Services
09.2023 - Current
A/R Biller
The Polyclinic
04.2012 - 04.2014
Customer Service Representative
The Polyclinic
08.2010 - 04.2012
Customer Service Team Lead
ACS-Affiliated Computer Services
06.2009 - 06.2010
Customer Service Representative
ACS-Affiliated Computer Services
12.2007 - 06.2009
Landscaping Owner
Myself
03.2007 - Current
Outreach Coordinator
Holt St. Miracle Center
05.2003 - 01.2006
Car Wash Owner
Myself
01.2003 - 12.2007
Auto Cad Operator
Civil Engineering Of Southwest Ohio
01.1995 - 02.2003
Engineering Civil
Clark State University
High School Diploma -
Patterson High School