SHAWN GILBERT
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 18 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Driver
Kett Engineering
01.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Updated logs and tracking documents accurately and according to schedule requirements.
Driver
Renzenberger
05.2021 - 09.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
General Manager
Perkins Restaurant & Bakery
08.2020 - 01.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
General Manager
Toppers Pizza, Falcon Heights
05.2018 - 07.2020
- I hired, fired, trained, scheduled, ordered and did inventory, I did deposits and managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- I helped train other GM's and helped manage the other 4 stores the owner owned
- Also helped with transition between the old ownership and the new ownership coming in.
Janitor
ServiceMaster
12.2017 - 05.2018
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained floor cleaning and waxing equipment.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Retail Services Manager
Aramark, Bemidji
08.2016 - 08.2017
- I managed eight concepts in the Bemidji State food court
- Ihired,fired,trained,scheduled,ordered,inventoryanddiddailycheckinsheetsforeachconcept.Alsoworkedwith
- Kronos, time and scheduling software
- Also the software monitoring inventory and e-invoices for each concept.
Morning Cook
Thunderbird Lodge, International Falls
04.2014 - 06.2016
- I cooked, prepped, put away freight and cleaned.
Car Salesman/Service Writer
Waschkee Family GM, International Falls
03.2012 - 04.2014
- The first year I sold cars for the dealership
- I didn't particularly like it.The second year I worked in the Service
- Department and I didn't care much for that job.
Night Audit Manager
Americinn, International Falls
08.2011 - 03.2012
- I checked customers in, I did the nightly reports and deposits and checked customers out in the early morning.
Manager
Barney's Family Restaurants, International Falls
10.1999 - 06.2011
- I hired, fired, trained, scheduled, ordered, inventory, I cooked mainly mornings and afternoons and eveningson weekends in the summer
- I have experience with Point of Sales systems(Micros) I did deposits and menudevelopment
- Interacted with external vendors to obtain the best quality in pricing and product
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires andterminations
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within therestaurant.
Manager
Budget Host Inn, International Falls
02.1998 - 05.2000
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations
- Correctly calculatedinventory and ordered appropriate supplies
- Lived on site, handled all reservations and day to day operations.
Manager
Taco Bell/Blimpies, International Falls
04.1997 - 09.1999
- I managed two Quick Service concepts inside a Holiday Station store
- For both locations I did the hiring, firing,training,scheduling, ordering and inventory
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within therestaurant
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Led and directed teammembers on effective methods, operations and procedures.
Manager
SUBWAY®Restaurants
10.1993 - 04.1997
- I did the hiring, firing, training, scheduling, ordering and inventory for week and month ending
- Correctly calculated inventory and ordered appropriate supplies
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food service
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Promoted the business through participation in and sponsorship of community events.
Education
International
Rainy River Community College
International Falls
International Falls High School
International Falls, MN06.1989
Skills
- Recruiting Experienced
- Word Experienced
- Excel Experienced
- Kronos Experienced
- Point of Sales equipment Experienced
- Customer Service Experienced
- Customer Rapport
- Verbal and Written Communication
- Order Picking and Processing
- Schedule Management
- Administration and Management
Timeline
Driver
Renzenberger
05.2021 - 09.2023
Driver
Kett Engineering
01.2021 - Current
General Manager
Perkins Restaurant & Bakery
08.2020 - 01.2021
General Manager
Toppers Pizza, Falcon Heights
05.2018 - 07.2020
Janitor
ServiceMaster
12.2017 - 05.2018
Retail Services Manager
Aramark, Bemidji
08.2016 - 08.2017
Morning Cook
Thunderbird Lodge, International Falls
04.2014 - 06.2016
Car Salesman/Service Writer
Waschkee Family GM, International Falls
03.2012 - 04.2014
Night Audit Manager
Americinn, International Falls
08.2011 - 03.2012
Manager
Barney's Family Restaurants, International Falls
10.1999 - 06.2011
Manager
Budget Host Inn, International Falls
02.1998 - 05.2000
Manager
Taco Bell/Blimpies, International Falls
04.1997 - 09.1999
Manager
SUBWAY®Restaurants
10.1993 - 04.1997
International
Rainy River Community College
International Falls
International Falls High School
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