Performance driven and dedicated Operations Manager who excels at using proven methods to increase revenue, reduce costs, and streamline operations with extensive knowledge of process optimization, strong work ethic and the ability to work under pressure and in a team.
· Managing all warehouse personnel, including involvement in recruiting, supervision, development, training and coaching
· Assess performance levels, identify root causes and develop action plans for continuous improvements
· Implementations of cost management strategies to improve bottom line results of business
· Fostered culture of continuous improvement attitude with quality first mindset
· Code of Conduct trainer
· Co-chair for Joint Health and Safety Committee
· Lean, Six Sigma Yellow Belt training
· Created monthly and quarterly budget reviews to present to clients
· Ensure priorities and strategies are aligned with those of the customer and the business
· Assists with planning for new customer implementations
· Maintain and verify payroll systems for agency and full-time staff daily
· Conduct performance reviews twice a year for employees
· Overseeing the safe and effective operation of up to 30 unionized employees
· Co-chair for Joint Health and Safety
· Verifying and correcting any discrepancies for inbound shipments
· Completing Schedules and approving hours for payroll, including overtime
· Scheduling customer appointments to accommodate individual needs
· Coordinate with Transportation department in transferring pallets upon customer requests
· Working closely with all carriers and broker to enhance customer/driver experience
· Supervising unionized employees, including authorizing grievances